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Customer Service Chat Support Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Provide accurate information regarding products, services, orders, and account status.

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

Addman

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of ... Support customer request management, including order acknowledgments, documentation requests ...

ADDMAN

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of ... Support customer request management, including order acknowledgments, documentation requests ...

Alphabe Insight

Customer Service Assistant

Rochester, NY · On-site

$40K - $44K/yr

We are seeking a Customer Service Assistant to support daily client operations and serve as a key point of contact for customer inquiries. This role is ideal for a detail-oriented professional who ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Rochester, NY

Customer Service Chat Support information

See Rochester, NY salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY? For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for? The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,393 per year, or $18.9 per hour.

Customer Service

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Re-posted 19 days ago

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
 
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required