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Customer Service Ai Jobs in Rochester, NY (NOW HIRING)

Gerber Collision & Glass

CSR

Rochester, NY

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial ...

The Boyd Group

CSR

Rochester, NY

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Please visit gerbercareers.com to learn more about our company AI Disclosure Statement: At The Boyd ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial ...

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Please visit gerbercareers.com to learn more about our company AI Disclosure Statement: At The Boyd ...

Hover

Customer Experience Manager

York, NY · On-site

With proprietary AI built on over a decade of real property data, Hover answers age-old questions ... While our product is built to be intuitive and self-service-friendly, we are equally committed to ...

micro1 AI

Biostatistician

Rochester, NY · Remote

$60 - $65/hr

Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR statistical sections, oncology endpoint expertise, and exposure to AI-assisted statistical review tools.

micro1 AI

Director of Biostatistics

Rochester, NY · Remote

$60 - $65/hr

Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR statistical sections, oncology endpoint expertise, and exposure to AI-assisted statistical review tools.

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

... AI, and human expertise to help organizations work smarter, support their people, and achieve ... Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

... AI, and human expertise to help organizations work smarter, support their people, and achieve ... Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

... AI, and human expertise to help organizations work smarter, support their people, and achieve ... Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ...

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Showing results 1-20

All JobsCustomer Service Ai JobsCustomer Service Ai Jobs in Rochester, NY

Customer Service Ai information

See Rochester, NY salary details

$9

$18

$26

How much do customer service ai jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service ai in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ai vs Customer Support Specialist?

AspectCustomer Service AiCustomer Support Specialist
Required CredentialsNone or basic technical skillsHigh school diploma or equivalent; often some customer service training
Work EnvironmentDigital platforms, chatbots, automated systemsCall centers, retail stores, office settings
Industry UsageCustomer service automation across industriesDirect customer interaction in various sectors
Common Search/ComparisonYesYes

Customer Service Ai focuses on automating customer interactions using AI technology, requiring minimal credentials and operating mainly in digital environments. In contrast, Customer Support Specialists provide direct human assistance, often requiring customer service experience and working in physical or call center settings. Both roles aim to improve customer satisfaction but differ significantly in execution and work environment.

Can AI do customer service jobs?

AI can perform many customer service tasks such as answering common questions, processing transactions, and providing support through chatbots and virtual assistants. Customer service AI systems often require integration with customer databases and natural language processing skills to handle interactions effectively.

What are popular job titles related to Customer Service Ai jobs in Rochester, NY?

For Customer Service Ai jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Ai jobs in Rochester, NY look for?

The top searched job categories for Customer Service Ai jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Ai jobs?

Cities near Rochester, NY with the most Customer Service Ai job openings:

Customer Service Ai jobs near you
Infographic showing various Customer Service Ai job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

CSR

Gerber Collision & Glass

Rochester, NY

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Gerber Collision & Glass rating

6.9

Company rating: 6.9 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

182nd of 368 rated vehicle maintenance

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that’s built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and  proper scripting. (CCC One is our repair management system)

  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. 

  • Confirms car rental information and updates CCC One with rental car usage information.

  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ​

  • High School Diploma or GED (General Education Diploma)

  • Minimum: 1 year experience in a similar role such as administration assistant.

  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

  • Strong attention to detail with a high degree of accuracy.

  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

  • 6 paid holidays annually

  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free Prescription or Non-Prescription Safety Glasses annually

  • Annual Voluntary Uniform Stipend

  • Voluntary Daily Pay option available 

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Hourly $16 - $22

Compensation is commensurate with skill, education, and experience. 

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