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Customer Service Ai Jobs (NOW HIRING)

Omnissa

Director Enterprise Customer Service

Atlanta, GA · On-site

$148K - $197K/yr

The Global Customer Service (GCS) is transitioning to an AI-first, proactive service model called GCS 2.0, with WS1 as the critical L3 support engine. • Key responsibilities: The leader will drive ...

Omnissa

Director Enterprise Customer Service

Atlanta, GA · On-site

$148K - $197K/yr

The Global Customer Service (GCS) is transitioning to an AI-first, proactive service model called GCS 2.0, with WS1 as the critical L3 support engine. Key responsibilities: The leader will drive ...

Klaviyo

Lead AI Engineer

Palo Alto, CA · On-site

$120K - $158K/yr

Design and build core AI services. Implement scalable, lowlatency backend systems and APIs that power our Marketing and Service AI capabilities for 183K+ customers, handling billions of events and ...

Hamilton Company

Director of Customer Service

Reno, NV

$120K - $200K/yr

The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role ...

Genesys

Join the team and create the future of customer experience together. The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role ...

Plexus Worldwide

VP, Customer Experience

Scottsdale, AZ · On-site

$139K - $178K/yr

Knowledge management and self-service ecosystems * AI-enabled support innovation * Customer journey optimization * Voice-of-customer strategy * Service scalability and operational transformation Most ...

Plexus Worldwide

VP, Customer Experience

Scottsdale, AZ

$140K - $179K/yr

Knowledge management and self-service ecosystems * AI-enabled support innovation * Customer journey optimization * Voice-of-customer strategy * Service scalability and operational transformation Most ...

Plexus Worldwide

VP, Customer Experience

Scottsdale, AZ

$139K - $178K/yr

Knowledge management and self-service ecosystems * AI-enabled support innovation * Customer journey optimization * Voice-of-customer strategy * Service scalability and operational transformation Most ...

HelloGov AI, Inc.

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Hellogov Ai Customer Service Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Service Representative, you will be responsible for delivering a premium ...

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How much do customer service ai jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service ai in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ai vs Customer Support Specialist?

AspectCustomer Service AiCustomer Support Specialist
Required CredentialsNone or basic technical skillsHigh school diploma or equivalent; often some customer service training
Work EnvironmentDigital platforms, chatbots, automated systemsCall centers, retail stores, office settings
Industry UsageCustomer service automation across industriesDirect customer interaction in various sectors
Common Search/ComparisonYesYes

Customer Service Ai focuses on automating customer interactions using AI technology, requiring minimal credentials and operating mainly in digital environments. In contrast, Customer Support Specialists provide direct human assistance, often requiring customer service experience and working in physical or call center settings. Both roles aim to improve customer satisfaction but differ significantly in execution and work environment.

More about Customer Service Ai jobs
What cities are hiring for Customer Service Ai jobs? Cities with the most Customer Service Ai job openings:
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Customer Service Ai jobs near you
Infographic showing various Customer Service Ai job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 28% Full Time, 68% Part Time, and 2% Contract. Highlights an 66% Physical, 4% Hybrid, and 30% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Director Customer Service AI Product

Director Customer Service AI Product

Ashley Global Retail, LLC

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

33rd of 46 rated furniture manufacturers

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary:
Drive AI-powered product development within Customer Experience, collaborating with engineering, data, and operations teams to launch solutions that improve CSAT, reduce handle time, and deflect contacts. Define strategy, ship high-impact features, and continuously optimize through data, testing, and customer feedback.
Responsibilities:
  • Define and own the roadmap for Customer Service/Experience Product-AI across chat, voice, email, and self-service to increase customer satisfaction and reduce contact volume
  • Translate customer journeys and voice-of-customer insights into detailed product requirements and user stories for AI features that lower average handle time and improve first-contact resolution
  • Partner with engineering and data science to design, build, and launch LLM/NLP-powered solutions with clear acceptance criteria, model performance targets, and safety guardrails
  • Instrument analytics, establish KPIs, and implement A/B tests to quantify impact on CSAT, FCR, AHT, and ticket deflection
  • Integrate AI features with CRM and contact center platforms to create seamless agent and customer experiences
  • Establish responsible AI standards for privacy, safety, and content quality; document policies to protect customer data and maintain trust
  • Build feedback loops and annotation processes to continuously improve model quality; monitor error rates and iterate on training data and prompts
  • Collaborate with customer care, retail, eCommerce, and operations teams to align releases with service goals and peak seasons
  • Create product documentation, release notes, and enablement materials to drive adoption and measurable business outcomes
  • Drive continuous improvement by prioritizing features that improve quality, reduce costs, and strengthen customer loyalty

Qualifications required:
Education: Bachelor's degree in Computer Science, Data Science, Engineering, Information Systems, Human-Computer Interaction, Business, or related field, or equivalent practical experience
Experience
  • 5+ years of product management or equivalent experience delivering customer-facing digital products
  • 2+ years building AI-powered customer service or customer experience capabilities
  • Proven ability to ship conversational AI, agent-assist, or intelligent routing features in production
  • Experience mapping customer journeys and writing user stories with acceptance criteria tied to service outcomes
  • Ability to query and analyze data (SQL or BI tools) to size opportunities, diagnose performance, and communicate insights
  • Strong communication and collaboration skills to translate technical concepts and align stakeholders
  • Demonstrated commitment to responsible AI, privacy, and safety in customer interactions
  • Track record of continuous improvement and iterative delivery that measurably improves quality and reduces service costs
  • Working knowledge of machine learning, NLP, and large language models; ability to evaluate models using intent accuracy, resolution rate, and precision/recall metrics
  • Experience with conversational AI platforms (Google Dialogflow, Amazon Lex, or Azure Bot Service)
  • Familiarity with cloud AI services (Azure OpenAI, Amazon Bedrock, or Google Vertex AI) for prototyping, fine-tuning, and deploying models
  • Proficiency with product analytics, data querying (SQL), and BI tools (Power BI or Tableau)
  • Experience integrating with CRM and contact center technologies (Salesforce Service Cloud, Zendesk, Genesys, or Five9) using APIs and webhooks
  • Comfort working in Agile environments using Jira and Confluence; familiarity with feature flagging and experimentation platforms (LaunchDarkly or Optimizely)

Additional Qualifications, preferred:
  • Advanced skill in conversation design and prompt engineering for LLM applications; experience with retrieval-augmented generation
  • Experience in omnichannel customer service and contact center operations, including IVR, workforce management, and knowledge base governance
  • Background in retail or eCommerce customer support with familiarity in seasonal volume patterns, delivery issues, and returns/exchanges
  • Experience deploying AI features on Azure, AWS, or Google Cloud and applying MLOps practices
  • Strong facilitation skills to lead discovery, usability testing, and agent feedback sessions

Certifications
  • Certified Scrum Product Owner (CSPO)
  • AIPMM Product Management certification
  • Azure AI Engineer Associate
  • Google Professional Machine Learning Engineer

Work Environment:
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.
Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

Our Core Values:
  • Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

  • (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

  • Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

  • Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

  • Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

  • Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

  • Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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