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Customer Service Ai Jobs in Rochester, NY (NOW HIRING)

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

... AI, and human expertise to help organizations work smarter, support their people, and achieve ... Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ...

MegazoneCloud

Sr. AI FDE

Rochester, NY · On-site

$145K - $165K/yr

You sit at the intersection of engineering and customer success - rapidly prototyping, integrating ... services - enabling and configuring Amazon Bedrock, SageMaker, Google Vertex AI, and related ...

MegazoneCloud Global

Sr. AI FDE

Rochester, NY · On-site

$54.50 - $70.25/hr

Responsibilities : • Embed with customer teams to translate business problems into production AI ... services -- enabling and configuring Amazon Bedrock, SageMaker, Google Vertex AI, and related ...

MegazoneCloud US

Sr. AI FDE

Rochester, NY · On-site

$54.50 - $70.25/hr

Responsibilities : • Embed with customer teams to translate business problems into production AI ... services -- enabling and configuring Amazon Bedrock, SageMaker, Google Vertex AI, and related ...

Dick's Sporting Goods

Teammate- Apparel

Batavia, NY · On-site

$16 - $23/hr

As a Teammate - Apparel, you will deliver strong service, merchandise expertise, and contribute to ... AI tools are not permitted to be used by the candidateduring any part of the interview process.

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Showing results 21-40

All JobsCustomer Service Ai JobsCustomer Service Ai Jobs in Rochester, NY

Customer Service Ai information

See Rochester, NY salary details

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How much do customer service ai jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service ai in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ai vs Customer Support Specialist?

AspectCustomer Service AiCustomer Support Specialist
Required CredentialsNone or basic technical skillsHigh school diploma or equivalent; often some customer service training
Work EnvironmentDigital platforms, chatbots, automated systemsCall centers, retail stores, office settings
Industry UsageCustomer service automation across industriesDirect customer interaction in various sectors
Common Search/ComparisonYesYes

Customer Service Ai focuses on automating customer interactions using AI technology, requiring minimal credentials and operating mainly in digital environments. In contrast, Customer Support Specialists provide direct human assistance, often requiring customer service experience and working in physical or call center settings. Both roles aim to improve customer satisfaction but differ significantly in execution and work environment.

Can AI do customer service jobs?

AI can perform many customer service tasks such as answering common questions, processing transactions, and providing support through chatbots and virtual assistants. Customer service AI systems often require integration with customer databases and natural language processing skills to handle interactions effectively.

What are popular job titles related to Customer Service Ai jobs in Rochester, NY?

For Customer Service Ai jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Ai jobs in Rochester, NY look for?

The top searched job categories for Customer Service Ai jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Ai jobs?

Cities near Rochester, NY with the most Customer Service Ai job openings:

Customer Service Ai jobs near you
Infographic showing various Customer Service Ai job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Client Service Representative

Paychex

West Henrietta, NY • Remote

$20 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

235th of 492 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.


Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.


Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions

Qualifications
  • Bachelor's Degree - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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