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Remote Samsung Technical Support Jobs in Rochester, NY

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

New

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

micro1 AI

Physics Modeling Expert - Remote

Rochester, NY · Remote

$80 - $140/hr

Remote micro1 is engaging Physics Experts (PhD / Postdoc) to contribute deep scientific knowledge ... support if needed. * Demonstrated excellence in written technical communication, with a track ...

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Showing results 1-20

All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Rochester, NY

Remote Samsung Technical Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote samsung technical support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote samsung technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

Does Samsung offer technical support?

Samsung provides technical support for its products through various channels, including online chat, phone support, and authorized service centers. For technical support roles like Remote Samsung Technical Support, employees typically assist customers with troubleshooting and product issues remotely using diagnostic tools and knowledge of Samsung devices. Certification and technical skills are often required for these positions.

What are popular job titles related to Remote Samsung Technical Support jobs in Rochester, NY?

For Remote Samsung Technical Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Samsung Technical Support jobs in Rochester, NY look for?

The top searched job categories for Remote Samsung Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Samsung Technical Support jobs?

Cities near Rochester, NY with the most Remote Samsung Technical Support job openings:

Remote Samsung Technical Support jobs near you

Technical Services Manager - Controls & Automation Solutions

Fairport, NY • Remote

WorldWide Electric Corporation
See more jobs at WorldWide Electric Corporationexternal

$90K - $125K/yr

Full-time

Posted 6 days ago

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

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