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Work From Home Live Chat Support Jobs in Rochester, NY

Ballard Agency

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Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

Must live in New York. This is a fully commission position with huge earning potential! Top ... In addition to industry-leading online training and working from home, each office conducts real ...

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Work From Home Live Chat Support information

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$9

$16

$23

How much do work from home live chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home live chat support in Rochester, NY is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in work from home live chat support?

To thrive as a Work From Home Live Chat Support, you need excellent written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or Freshdesk is typically required. Strong soft skills such as patience, empathy, and time management help you build rapport and effectively handle multiple conversations. These skills and qualities are crucial to deliver prompt, helpful, and accurate support while representing the company in a remote work setting.

What is a work from home live chat support?

A Work From Home Live Chat Support job involves assisting customers via online chat, answering inquiries, troubleshooting issues, and providing product or service information. It requires strong typing skills, good communication, and the ability to multitask. Since it's remote, you need a reliable internet connection and a quiet workspace. Many businesses use live chat support to enhance customer service and provide instant help.

What does a work from home live chat support do?

As a Work From Home Live Chat Support professional, your day typically involves handling multiple customer inquiries via chat, troubleshooting issues, and providing product or service information in real time. You may manage several chat conversations at once, prioritize urgent requests, and escalate complex issues to higher-level support when needed. Regular collaboration with team members and supervisors through digital communication tools helps you stay up to date on policies and share solutions for common problems. This remote role usually follows a set schedule, but flexibility might be required during peak business hours or special events.

What are popular job titles related to Work From Home Live Chat Support jobs in Rochester, NY? For Work From Home Live Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home Live Chat Support jobs in Rochester, NY look for? The top searched job categories for Work From Home Live Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home Live Chat Support jobs? Cities near Rochester, NY with the most Work From Home Live Chat Support job openings:
Work From Home Live Chat Support jobs near you
Infographic showing various Work From Home Live Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,666 per year, or $16.2 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Geneseo, NY • Remote

$15.50 - $21/hr

Full-time

Re-posted 10 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Excellent verbal and written communication skills.
  • Reliable internet connection and a quiet, professional home workspace.
  • Comfortable using Zoom, email, and basic computer applications.

Apply