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Remote Chat Support Jobs in Rochester, NY (NOW HIRING)

... chat channels. This role resolves inquiries, processes orders, provides product and account support ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...

Technical Support Specialist Victor, NY The Technical Support Specialist provides entry-level remote technical support for integrated security and life safety systems, including video surveillance ...

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Remote Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Rochester, NY?

The most popular types of Chat Support jobs in Rochester, NY are:

What job categories do people searching Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Chat Support jobs?

Cities near Rochester, NY with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Full-Time Licensed Clinical Social Worker for Hospice Care

Rochester, NY • On-site, Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and experienced Licensed Clinical Social Worker (LCSW) to join our team in providing exceptional mental health services to our patients in a hospice setting. This full-time position offers the flexibility of remote work while being firmly rooted in compassionate care for patients facing terminal illnesses and their families. The ideal candidate will bring expertise in psychotherapy, strong clinical evaluation skills, and a heartfelt commitment to enhancing patient well-being.

About the Organization

Chat and Change Mental Health is a leading provider of mental health services in Rochester, New York, dedicated to improving the quality of life for our patients. Our organization is built on the principles of empathy, respect, and collaboration, and we strive to ensure that individuals dealing with various mental health conditions receive the care and support they need. By focusing on a patient-centered approach, we empower our staff to make a significant impact through their work, especially in sensitive environments like hospice care.

Work Environment

This position allows for a remote work setting while being connected to our hospice center, where interdisciplinary teams focus on holistic patient care. You will engage with our practitioners, healthcare staff, and patient family members virtually, maintaining professional communication guided by our organizational values. Our operational hours are Monday to Friday from 9:00 AM to 5:00 PM, creating a structured yet flexible environment that promotes work-life balance.

Key Responsibilities
  • Provide compassionate psychotherapy to patients with diverse mental health conditions in a hospice setting, including anxiety, depression, grief, and adjustment to terminal illness.
  • Conduct comprehensive mental health assessments to evaluate patients' emotional, behavioral, and social functioning effectively.
  • Develop, implement, and evaluate personalized treatment plans grounded in evidence-based practices, ensuring cultural competence and sensitivity to the unique needs of each patient.
  • Regularly collaborate with an interdisciplinary team of healthcare professionals, including physicians and psychiatrists, to ensure holistic and coherent patient care.
  • Monitor and document patient progress through ongoing evaluations, adapting treatment strategies based on observed responses and feedback from other healthcare providers.
  • Educate patients and their families about mental health challenges, available treatment options, and community resources, fostering a supportive environment for informed decision-making.
  • Uphold ethical standards and professional guidelines, ensuring patient confidentiality and advocating for their rights and needs within the healthcare system.
Patient Population / Client Focus

This role particularly focuses on patients receiving hospice care, often facing complex psychological challenges as they navigate the emotional ramifications of terminal health conditions. The LCSW will work closely with patients experiencing grief, anxiety about impending loss, and fear of the unknown, while also providing support for family members who are impacted by these emotional battles. By promoting mental health wellness, you will play a crucial role in enhancing the overall quality of life for patients in their final days.

Qualifications
  • A Master's degree in Social Work from an accredited institution is mandatory.
  • Current state licensure as a Licensed Clinical Social Worker (LCSW) is required.
  • At least 2 years of experience in providing psychotherapy and mental health services, specifically for patients dealing with chronic illness or end-of-life issues.
  • Exceptional interpersonal and communication skills, aiding in effective relationship building with patients, families, and healthcare professionals.
  • Proficient clinical assessment skills, with the ability to formulate evidence-based treatment plans tailored to individual patient needs.
  • Familiarity with electronic health records (EHR) systems and healthcare software for managing and coordinating care seamlessly.
  • Understanding of the nuances surrounding mental health conditions and a strong advocate for patient-centered care practices.
Preferred Experience
  • Experience in hospice or palliative care settings is highly desirable, as it provides relevant insight into the unique emotional and psychological needs of this patient population.
  • Previous involvement in interdisciplinary teams focused on holistic care will be beneficial for collaboration.
  • Knowledge of community resources for mental health support and an ability to navigate these effectively for patient referrals.
Compensation and Benefits

The salary for this position ranges from $90,000 to $105,000 annually, commensurate with experience and qualifications. Additionally, we offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision coverage
  • Short-term and Long-term Disability Insurance
  • 401(k) plan with employer matching contributions
  • Flexible Spending Accounts for healthcare expenses
  • Certification license reimbursement to further your professional development
  • Bonuses for referring new talents to our team
  • Weekly direct deposit for timely compensation
Career Growth Opportunities

At Chat and Change Mental Health, we value the professional growth of our team members. Our organization offers numerous opportunities for career advancement, including specialized training, mentorship programs, and pathways to leadership roles. With ongoing educational support, you can deepen your expertise and potentially expand your professional responsibilities over time.

Why Join Our Team

Joining Chat and Change Mental Health means becoming part of a supportive team that is committed to making a difference in the lives of patients and their families during some of their most challenging moments. Our organizational culture fosters collaboration, innovation, and a genuine passion for patient care. You will find an inspiring environment where your contributions are valued, and your passion for social work can flourish.

Application Information

If you are an LCSW passionate about making a significant difference in mental health care within a hospice context, we invite you to submit your resume for consideration. Don’t miss this exciting opportunity to join a compassionate team dedicated to changing lives. We look forward to hearing from you soon!