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Remote Chat Support Jobs in Rochester, NY (NOW HIRING)

Paychex

Client Service Representative

West Henrietta, NY · On-site +1

$20 - $22/hr

Our leaders are here to support your career journey; they and our dedicated employees embody the ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site +1

$20 - $22/hr

Our leaders are here to support your career journey; they and our dedicated employees embody the ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site +1

$20 - $22/hr

Our leaders are here to support your career journey; they and our dedicated employees embody the ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

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$14

$25

$44

How much do remote chat support jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What are popular job titles related to Remote Chat Support jobs in Rochester, NY? For Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Rochester, NY look for? The top searched job categories for Remote Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Chat Support jobs? Cities near Rochester, NY with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Polish-Speaking Customer Support Specialists - Greece (Remote Available)

Cross Border Talents

Rochester, NY • On-site, Remote

$17.75 - $24/hr

Other

Posted 3 days ago

Job description

Polish-Speaking Customer Support Specialists – Greece (Remote Available)

Your Polish can open doors to an international career without leaving Greece.

We are currently hiring Polish-speaking Customer Support Specialists for global projects based in Greece, with many opportunities offering remote work within the country.

If you are looking for stability, international exposure, and real growth potential, this could be your next move.

Location

Greece (remote roles available within the country plus on-site opportunities depending on the project)

The work model varies by project.

Languages Required
  • Polish (C1–C2 / native level)
  • English (B2+)

If you speak additional languages, please let us know. We may also have opportunities in other European countries based on your language combination.

What You Will Do
  • Support customers via phone, email, or chat
  • Assist with product, service, and account-related inquiries
  • Resolve issues professionally and efficiently
  • Escalate complex cases when necessary
  • Deliver a high-quality customer experience aligned with international standards
Contract and Schedule
  • Full-time position
  • Rotational shifts may apply depending on the project
What Is Offered
  • Competitive salary package
  • Paid training and structured onboarding
  • Remote opportunities within Greece (project dependent)
  • International and multicultural work environment
  • Clear career development pathways

This is more than a customer support role. It is an opportunity to use your language skills in a global environment while building long-term career value.

Apply