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Remote Chat Support Jobs in Rochester, NY (NOW HIRING)

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Remote Chat Support information

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$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Rochester, NY?

The most popular types of Chat Support jobs in Rochester, NY are:

What job categories do people searching Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Chat Support jobs?

Cities near Rochester, NY with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Mental Health Counselor (LMHC/LMFT/LCSW)

Rochester, NY • On-site, Remote

Full-time

Posted 26 days ago


Job description

Position Overview

We are seeking a dedicated and compassionate Mental Health Counselor to join our network of licensed therapists remotely. In this full-time or part-time role, you will have the flexibility to create your own schedule while providing high-quality mental health care to clients. With a potential annual salary ranging from USD 90,000 to 104,000, along with enticing benefits like a sign-on bonus, this position offers both financial and professional rewards.

About the Organization

Health Pile Mental Healthcare Pte. Ltd is committed to helping individuals navigate their mental health journeys. Our organization connects independently licensed mental health therapists with clients who require support. By fostering a network of diverse therapists—covering various skills, backgrounds, and specialties—we strive to meet the specific needs of our clients and enhance their therapeutic experience.

Work Environment

This role allows you to work from home, ensuring you can balance your professional responsibilities with your personal life. You will operate within an outpatient office framework, which focuses on providing care for non-crisis clients who have been pre-screened to ensure stability and low acuity. Our goal is to support you in creating a conducive work environment that empowers you to focus entirely on your clients.

Key Responsibilities

As a Mental Health Counselor, you will be responsible for a variety of client-focused tasks. Your day-to-day responsibilities will include:

  • Conducting individual counseling sessions via video chat, employing effective therapeutic techniques to enhance clients' mental well-being.
  • Facilitating discussions that prompt clients to explore their emotions, thoughts, and experiences, thus helping them gain insights into their lives and relationships.
  • Acting as an advocate for clients, assisting them in defining achievable mental health goals and providing motivational support throughout the therapy process.
  • Using your clinical expertise to evaluate clients’ mental health conditions, recognizing symptoms, and developing tailored treatment plans that utilize solution-focused methodologies.
  • Maintaining accurate and concise documentation of client sessions while focusing on providing high-quality therapeutic interventions.
Patient Population / Client Focus

In this role, you will work with clients who are stable and presenting low acuity mental health issues. Our pre-screening process ensures that you are matched with clients who are ready and willing to engage in therapeutic work, allowing you to focus on delivering your best practices without the added stress of dealing with crisis situations. This supportive environment fosters productive and meaningful therapeutic sessions.

Qualifications

To qualify for this position, candidates must possess the following educational and licensing credentials:

  • A Master's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • An independent license to practice in New York, such as Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Clinical Social Worker (LCSW). Please note that limited or provisional licenses are not accepted.
Preferred Experience

Beyond the required qualifications, we appreciate candidates who have:

  • Experience in providing teletherapy or remote counseling services.
  • A strong background in behavioral health treatment, particularly in areas such as cognitive-behavioral therapy, solution-focused therapy, or trauma-informed care.
  • Exceptional interpersonal skills that allow for the establishment of rapport and trust with clients.
  • Efficient computer skills, including experience with telehealth platforms and electronic health record management.
Compensation and Benefits

Working with Health Pile Mental Healthcare comes with numerous benefits, including:

  • A competitive salary ranging from USD 90,000 to 104,000 annually, depending on your commitment and hours worked.
  • A generous sign-on bonus to welcome you to our team.
  • Weekly direct deposit for your convenience.
  • A monthly healthcare stipend for full-time counselors, supporting your physical health as well.
  • A streamlined onboarding process that can be completed in as little as three days, allowing you to start making a positive impact quickly.
Career Growth Opportunities

At Health Pile Mental Healthcare, we believe in fostering professional development. You will have access to an extensive therapist portal equipped with resources and online tools tailored to your licensure and expertise. This offers you opportunities for additional training, webinars, and networking, enabling you to enhance your professional skills and advance your career.

Why Join Our Team

By joining our team at Health Pile Mental Healthcare, you will be part of a passionate organization that prioritizes holistic mental health care. Our commitment to both clients and therapists cultivates a nurturing, supportive workplace culture that values diversity and inclusivity. You can expect a fulfilling career where your contributions directly impact clients' lives, making a substantial difference in the community.

Application Information

If you are ready to take the next step in your career and make a meaningful difference in the lives of individuals seeking mental health support, we invite you to apply. Submit your CV today and join us in providing compassionate and effective counseling services throughout Rochester, New York, and beyond!