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Remote Chat Support Jobs in Rochester, NY (NOW HIRING)

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Remote Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Rochester, NY?

The most popular types of Chat Support jobs in Rochester, NY are:

What job categories do people searching Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Chat Support jobs?

Cities near Rochester, NY with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Psychological Counselor - Licensed Mental Health Professional

Fairport, NY • Remote

Full-time

Posted 11 days ago


Job description

Position Overview

Social Behavioral Health Solutions LLC is actively seeking a dedicated and compassionate Remote Licensed Mental Health Therapist to join our team. In this full-time position, you will engage with clients from the comfort of your home, offering flexible scheduling tailored to your lifestyle. Your expertise will play a vital role in fostering mental wellness and enhancing the quality of life for individuals facing various challenges.

About the Organization

Social Behavioral Health Solutions LLC is a progressive community health clinic located in Fairport, New York. Our mission is to connect individuals in need of mental health support with independently licensed therapists who can empower them to navigate their mental health journeys. We prioritize a client-focused approach that encourages inclusivity, diversity, and collaboration among our therapists. We believe that every client deserves a personalized care plan delivered in a supportive environment.

Work Environment

This role offers the advantage of working remotely, allowing you to create a balanced work-life structure. You will be part of a vibrant virtual community of mental health professionals who share resources, knowledge, and encouragement. Our organization invests in technology, providing a therapist portal filled with tools to streamline client management, treatment planning, and communication.

Key Responsibilities

As a Remote Licensed Mental Health Therapist, your responsibilities will encompass:

  • Conducting individualized counseling sessions via secure video chat platforms, ensuring confidentiality and comfort for all clients.
  • Facilitating discussions around emotions, thoughts, and experiences to promote self-awareness and meaningful insights for clients.
  • Collaborating with clients to establish realistic goals tailored to their unique situations and desires.
  • Assessing clients’ mental health conditions and constructing detailed treatment plans that integrate evidenced-based practices and your clinical expertise.
  • Acting as a strong advocate for clients, guiding them through their therapeutic journey and maintaining an empowering environment.
Patient Population / Client Focus

Our client base primarily consists of prescreened individuals who demonstrate stability and low acuity needs. This allows you to devote your time and expertise to clients who genuinely seek growth and are ready to engage in therapeutic processes. With a diverse group of clients, including individuals from various backgrounds, you will have the opportunity to utilize your skills in adapting therapeutic approaches to fit their specific needs.

Qualifications

To be successful in this role, candidates must meet the following qualifications:

  • A Master’s degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling from an accredited institution.
  • Current licensure as a Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT) in the state of New York.
  • Strong critical thinking abilities, with the capacity to make informed evaluations, decisions, and treatment recommendations based on clinical judgment.
  • Exceptional interpersonal and communication skills, demonstrating empathy and an understanding of diverse client backgrounds.
  • Proficient in using technology, including teletherapy platforms, electronic health record systems, and basic software tools for documentation and reporting.
Preferred Experience

While not mandatory, candidates with prior experience in telehealth settings or with a varied client population will be preferred. Familiarity with solution-focused and client-centered therapy methodologies will enhance your ability to tailor approaches effectively.

Compensation and Benefits

Your dedication will be rewarded with a competitive salary ranging from USD 115,000 to 130,000 annually, commensurate with your experience and hours worked. Additional benefits include:

  • Weekly direct deposit for streamlined payments.
  • A monthly healthcare stipend available for full-time counselors to support your health and wellness.
  • A reduced administrative burden with minimal paperwork; our team manages billing and other essential administrative tasks to maximize your time with clients.
  • Unlimited client referrals tailored to your specialties and preferences, ensuring a consistent and fulfilling caseload that aligns with your professional passions.
Career Growth Opportunities

Engagement with Social Behavioral Health Solutions opens doors for professional development and career advancement within the organization. You will have opportunities to participate in ongoing training sessions, workshops, and peer support meetings, enhancing your skills while establishing a network of professional relationships.

Why Join Our Team

Joining our team means becoming part of a supportive, innovative, and diverse community dedicated to making a difference in the mental health field. You will have the freedom to set your schedule and can build a practice that reflects your therapeutic style and interests. With a clear commitment to your professional well-being and a resource-rich environment, we are here to support you in delivering impactful therapy that transforms lives.

Application Information

If you are ready to embark on this rewarding career journey with Social Behavioral Health Solutions, we invite you to apply today. Please submit your CV and a brief cover letter detailing your relevant experience and passion for mental health care. Our onboarding process is efficient and can be completed in as little as three days!