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Flexible Chat Support Jobs in Rochester, NY (NOW HIRING)

Sports Illustrated Collect

Be Seen First

On Air Salesperson (Card Breaking / Live e-Commerce)

Rochester, NY · On-site

$40K - $300K/yr

Flexible Working Hours * An Innovative Atmosphere * A Highly Connected Team * An Inclusive and ... Engage and grow our audience by actively managing the live chat and encouraging participation.

Alliance Animal Health

Associate Veterinarian

Hopewell, NY · On-site

$120K - $160K/yr

Work-life balance with flexible scheduling: We are family friendly, and your mental health is ... A Network of Support: Backed by a powerful network proud to be named one of Inc.'s Best Workplaces ...

All JobsChat Support JobsFlexible Chat Support JobsFlexible Chat Support Jobs in Rochester, NY

Flexible Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do flexible chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for flexible chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Flexible Chat Support position?

To thrive as a Flexible Chat Support professional, you need strong written communication skills, problem-solving abilities, and a basic understanding of customer service principles. Familiarity with chat platforms, CRM systems, and ticketing software is typically required and sometimes supported by customer service certifications. Excellent time management, adaptability, and patience are standout soft skills for managing varied inquiries and shifting priorities. These qualifications help ensure efficient, high-quality support that meets both customer expectations and organizational standards.

What does a typical day look like for someone in a Flexible Chat Support role?

A typical day for Flexible Chat Support involves responding to customer inquiries through live chat, assisting with troubleshooting, and providing product or service information in real time. You may handle multiple chat conversations at once, prioritize requests based on urgency, and collaborate with teammates or supervisors for escalated issues. The workload can vary depending on customer volume and the nature of support needed, requiring adaptability and multitasking. Regular team check-ins, ongoing training sessions, and opportunities to contribute feedback or process improvements are also common in this role.

What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What job categories do people searching Flexible Chat Support jobs in Rochester, NY look for? The top searched job categories for Flexible Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Flexible Chat Support jobs? Cities near Rochester, NY with the most Flexible Chat Support job openings:
Flexible Chat Support jobs near you
Infographic showing various Flexible Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 2% Locum Tenens, 56% Full Time, 8% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

E-commerce Support Specialist

Skips Custom Flooring Inc

Canandaigua, NY • On-site

$18 - $25/hr

Full-time

PTO

Re-posted 27 days ago

Job description

Responsive recruiter
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Overview
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.
Typical Duties and Responsibilities
  • Respond to customer inquiries via email, chat, or phone in a timely manner.
  • Assist customers with order placement, payment processing, and product selection.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain up-to-date knowledge of products and promotions to provide accurate information.
  • Collaborate with other departments to ensure customer needs are met.
  • Track customer interactions and maintain accurate records in the database.
  • Identify opportunities for upselling and cross-selling products.
  • Monitor customer feedback and suggest improvements to enhance the shopping experience.

Education and Experience
High school diploma or equivalent is required; a bachelor's degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
  • Aptitude for working in a fast-paced environment and managing multiple tasks.
  • Ability to work independently as well as part of a team.
  • Familiarity with online payment systems and security protocols.
  • Customer-oriented mindset with a passion for delivering exceptional service.

Compensation: $18.00 - $25.00 per hour
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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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