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Technical Support Associate Jobs in Rochester, NY

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program ...

L3HHCM20

Associate, Technical Training

Rochester, NY · On-site

$48K - $90K/yr

Associate, Technical Training Job Code: 40119 Job Location:Rochester, NY Job Schedule: 9/80 ... Support internal and external audits; actively participate in process improvement initiatives

Caresoft

Technical Writer

Rochester, NY · On-site

Produces technical publications and communications to support the safe and effective use and ... A minimum of an associate's degree in Technical Writing, Communications, Medical Technology ...

Syntec Optics

Technical Sales Associate

Rochester, NY · On-site

Position Summary The Technical Sales Associate supports business development, customer engagement, and sales activities for Syntec Optics' advanced optics, photonics, and precision manufacturing ...

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Technical Support Associate information

See Rochester, NY salary details

$10

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$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Rochester, NY is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Rochester, NY? The most popular types of Technical Support jobs in Rochester, NY are:
What are popular job titles related to Technical Support Associate jobs in Rochester, NY? For Technical Support Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Rochester, NY look for? The top searched job categories for Technical Support Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Associate jobs? Cities near Rochester, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Representative

GoNetspeed

Rochester, NY • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

GoNetspeed rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 97 rated telecommunications companies

Job description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed.
Essential Job Functions:
Clearly documenting all calls via our trouble ticketing system.
Communicating complex technical issues to customers in an easy-to-understand manner.
Respond professionally and proficiently to customers.
Perform customer call backs as appropriate and small business customer support.
Proactively monitor all in-service systems and respond to major events appropriately.
Ability to work in a fast-paced environment and multi-task proficiently.
Level I Support:
Answer incoming customer repair calls.
Be the first point of contact for our customers concerning technical / small business account support.
Troubleshoot with customers.
Troubleshoot Wi-Fi and VoIP related issues.
New installation setup - data and/or voice.
Resolve customer complaints of any type.
Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
Ability to resolve order issues and handle escalations.
Preferred Skills:
Post-secondary education in a related field or equivalent work experience preferred.
Proficiency in the use of Microsoft Office applications.
Strong project management and organizational skills are essential.
Excellent interpersonal, relationship, and communication skills (written and oral).
Understanding of network technology industry and terminology.
Education and Experience:
Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.
$20 - $25 an hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

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