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Technical Support Associate Jobs in Rochester, NY

L3HHCM20

Sr Assoc, Technical Training

Rochester, NY

$55K - $102K/yr

Job Title: Sr Assoc, Technical Training Job Code: 31098 Job Location: Rochester, NY Job Schedule: 5 ... Knowledge of network systems administration, wireless networking, and IT support, including ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rochester, NY

Technical Support Associate information

See Rochester, NY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Rochester, NY is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Rochester, NY? The most popular types of Technical Support jobs in Rochester, NY are:
What are popular job titles related to Technical Support Associate jobs in Rochester, NY? For Technical Support Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Rochester, NY look for? The top searched job categories for Technical Support Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Associate jobs? Cities near Rochester, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Training Specialist

Quality Vision International

Rochester, NY • On-site

$62K - $75K/yr

Full-time

Medical, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!
Schedule: Monday - Friday, 7:30AM-4:00PM
Salary: $62,300-$75,000 annually, based on experience
Location: Rochester, NY
The Technical Training Specialist develops and administers technical service training to internal and external service providers as well as end customers. Maintaining an environment of continuous improvement regarding service provider capabilities through consistently updated training curriculum and delivery methods will lead to reduced technician ramp-up (learning) time, improved first time fix rates, shortened time to complete calibration or repairs and reduced need for 2nd level support.
Role and Responsibilities:
  • Creates a service curriculum that will be the standard training offerings for OGP.
  • Module-based product, accessory, and technology-based training.
  • Adjust curriculum as new products/technology are introduced and legacy products/technology are retired.
  • Develops the syllabus for each standard training offering.
  • Base each class on the skill set/needs of the attendee(s).
  • Develops and utilizes existing content to provide service-based training classes.
  • Organize content in a structured manner for easy implementation.
  • Organize subject matter experts to lead sections of the training class.
  • Administers classes, including:
  • Creating a welcoming and engaging environment for the students.
  • Keeping an organized, well-laid-out training area in the OGP training center.
  • Scheduling classroom, equipment, and calibration artifacts in advance of class.
  • As needed, organizing subject matter experts to lead sections of the training class.
  • Ensuring there is a proper mix of hands-on and textbook activities.
  • Creating and administering pass/fail tests related to class content.
  • Providing certification of training and historical record of that fact.
  • For OGP employees - maintains an employee skills matrix and technical knowledge development plan.
  • Matrix will illustrate the training that each employee has received.
  • Work with other QVS managers to establish an employee-based plan to increase their technical knowledge and efficiency.
  • For Reps/Customers - builds a relationship that fosters open communication and an eagerness for the Rep to send their technician for training when suggested by OGP.
  • Provides service consultative support to others in the corporation as directed by Management.
  • Occasional travel to perform service training.

Requirements
Minimum Qualifications
  • Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience. Bachelor's degree in Engineering, Engineering Technology, Technical Education, or a related field, preferred.
  • 3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment.
  • Experience delivering technical training, mentoring, coaching, or developing instructional materials.
  • Demonstrated ability to explain complex technical concepts to individuals with varying levels of technical knowledge.
  • Strong written and verbal communication and presentation skills.
  • Excellent organizational and project management skills with the ability to coordinate multiple training programs simultaneously.
  • Proficiency with Microsoft Office applications (PowerPoint, Excel, Word) and ability to learn training management systems.
  • Ability to travel occasionally, including domestic and international travel, as needed.
  • Valid driver's license and ability to obtain a passport if international travel is required.

Preferred Qualifications
  • Experience with metrology, precision measurement equipment, optics, vision systems, CNC equipment, or industrial automation.
  • Experience developing instructor-led and hands-on technical training programs.
  • Knowledge of adult learning principles and instructional design.
  • Experience creating technical documentation, service manuals, videos, or e-learning content.
  • Experience using learning management systems (LMS).
  • Experience working with distributors, dealers, or external service partners.
  • Field service experience troubleshooting electromechanical

Must also demonstrate:
  • Excellent presentation and facilitation skills
  • Strong interpersonal and relationship-building abilities
  • Customer-focused mindset
  • Mechanical and technical aptitude
  • Continuous improvement mindset
  • Initiative and self-direction
  • Problem-solving and analytical thinking
  • Ability to influence without direct authority
  • Adaptability and willingness to learn new technologies

Physical and/or Environmental Requirements:
  • Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine shop environment.
  • Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift).
  • Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
  • Ability to drive a car and travel via air domestic or internationally to deliver training.

What We Offer: Benefits & Perks
At QVI, we invest in your health, your future, and your family. Here is a look at the comprehensive rewards package you will enjoy as part of our team: Exceptional Health & Wellness
  • Free Individual Healthcare: We pay 97-100% of premiums on our most affordable HDHP-meaning $0 premium costs for single employee coverage!
  • Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance.
  • Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones.

Generous Time Off from Day One
  • 3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time.
  • Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries.
  • 10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year.

Continuous Growth & Family Support
  • $7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance.
  • Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees.

Financial Growth & Incentives
  • 5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages.
  • Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles).
  • $1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team
  • EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV.

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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