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Technical Support Associate Jobs in Rochester, NY

Project Engineer - Highway

Rochester, NY ยท Hybrid

$95K - $135K/yr

In addition to supporting the Rochester market, this technical project role helps advance highway ... At Fisher Associates, we are a multidisciplinary design services firm with nine locations ...

CNC Programmer

Rochester, NY ยท On-site

$70K - $85K/yr

Provides technical support for the team across all shifts (manufacturing operators, maintenance associates, engineers, and supervisors). * Identify and support lights out operations through related ...

Assistant Project Manager

Rochester, NY ยท On-site

$60K - $90K/yr

... technical support services. Salary Range: $60,000 - $90,000 The specific salary offered may be ... Certified Associate in Project Management or Project Management Professional Certification ...

Assistant Project Manager

Rochester, NY ยท On-site

$60K - $90K/yr

... technical support services. Salary Range: $60,000 - $90,000 The specific salary offered may be ... Certified Associate in Project Management or Project Management Professional Certification ...

Project Coordinator

Rochester, NY ยท On-site

$65K - $90K/yr

... support services. The Project Coordinator tracks the open action items associated with the LNG and ... Associate's degree in Project Management, Business Administration * A technical background and ...

Project Coordinator

Rochester, NY ยท On-site

$65K - $90K/yr

... support services. The Project Coordinator tracks the open action items associated with the LNG and ... Associate's degree in Project Management, Business Administration * A technical background and ...

Project Coordinator

Rochester, NY ยท On-site

$65K - $90K/yr

... support services. The Project Coordinator tracks the open action items associated with the LNG and ... Associate's degree in Project Management, Business Administration * A technical background and ...

Showing results 41-60

Technical Support Associate information

See Rochester, NY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support associate in Rochester, NY is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

What are popular job titles related to Technical Support Associate jobs in Rochester, NY?

For Technical Support Associate jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Technical Support Associate jobs?

Cities near Rochester, NY with the most Technical Support Associate job openings:

Infographic showing various Technical Support Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,678 per year, or $24.4 per hour.

Transportation and Highway Technical Manager

Rochester, NY โ€ข Hybrid

$110K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Job description

Description

Transportation & Highway Technical Manager - Civil Engineering


Fisher Associates is seeking a Transportation & Highway Technical Manager / Civil Engineer to provide senior-level technical leadership on highway and roadway design projects throughout Upstate New York. This role is ideal for an experienced Civil Engineer or Transportation Engineer who is passionate about transportation infrastructure, roadway design, and mentoring engineering teams.


As a Technical Manager, you will lead hands-on highway and roadway design, guide engineering staff, and ensure high-quality project delivery for clients including NYSDOT and local municipalities.


You will play a key role in technical decision-making, project quality, and team development while helping deliver impactful transportation infrastructure projects across the region. Join a firm where your expertise is valued, leadership is encouraged, and your work has lasting impact.

About Fisher Associates

At Fisher Associates, we are a multidisciplinary design services firm with nine locations nationwide, empowering our teams to drive meaningful change through their work. Our services span civil/site engineering, transportation engineering, electrical engineering, landscape architecture, architecture, planning, environmental services, land surveying, GIS, construction inspection, precast, and construction engineering, each offering opportunities to shape communities and improve lives.


What You'll Do as a Transportation & Highway Technical Manager

  • Deliver transportation projects that improve mobility, safety, and quality of life in local communities.
  • Foster a high-performing, motivated team through clear expectations, constructive feedback, mentoring, and career development.
  • Oversee the design and execution of highway engineering projects, ensuring compliance with industry standards, regulations, and client requirements.
  • Serve as a technical lead, guiding the team on best practices, decisions, and troubleshooting as needed.
  • Implement and oversee quality control processes and conduct technical audits to ensure high standards.
  • Maintain effective communication with project managers, clients, and cross-functional teams.
  • Ensure effective resource allocation, adequate staffing, and utilization to meet project and team goals.
  • Assist in recruiting top engineering talent who align with the team's technical excellence and company culture.
  • Lead continuous improvement initiatives to enhance team performance.
  • Stay current with transportation design trends and emerging technologies, integrating them into project solutions.
  • Contribute to the organization's technical strategy and help forecast future technical needs.


Requirements

What You Bring, Your Expertise as a Transportation & Highway Technical Manager

  • B.S. degree in Civil Engineering
  • 8-15 years' experience in transportation, roadway, or highway engineering
  • Professional Engineering License (PE) preferred or ability to obtain it
  • Prior staff management preferred
  • Proficiency in MS Office; MicroStation preferred
  • Familiarity with NYSDOT design standards preferred
  • Professional performance standards aligned with Fisher's Mission, Vision, and Core Values
  • Proven ability to deliver quality work through critical thinking, problem-solving, and sound judgment
  • Driven to own projects, prioritize effectively, and thrive in a fast-paced, growth-focused environment
  • Highly adaptable and proactive in meeting deliverables and deadlines
  • Dedicated to fostering trusting relationships through collaboration integrity, respect, and active listening
  • Curious, improvement-minded, and always seeking better solutions
  • Embrace feedback constructively and use it as an opportunity for growth

Why You'll Love Working at Fisher

  • Your voice matters shaping decisions in an inclusive and transparent culture.
  • Your growth as a leader is a priority, supported by clear career paths and continuous learning.
  • You thrive in a positive culture that celebrates wins and keeps work fun and enjoyable.
  • Your leadership journey focuses on developing, coaching, and empowering high-performing teams.
  • Your success is supported by a flexible work environment so you can thrive professionally and personally.

What We Offer

Your Impact Matters, Your Career Thrives. Lead and contribute to meaningful transportation projects that improve local communities while advancing your technical leadership and career growth. We offer competitive salaries and benefits, including:

  • Medical, Dental & Vision Insurance
  • 401(k) Plan
  • Company-paid Life and Disability Insurance
  • Hybrid Work Schedule
  • Generous PTO and Paid Holidays
  • Strong Work-life Balance
  • Shareholders Program
  • Professional Development Opportunities and Reimbursement
  • Supplemental Benefits Designed for Total Well-being and Financial Security
  • Engage with a variety of employee groups focused on community, inclusion, and employee voice.

Salary Range $110,000-$175,000


Actual compensation may vary based on relevant experience, qualifications/education, and other factors. The salary range is not necessarily reflective of the actual total compensation that may be earned nor promises any specific pay for any specific employee. Salary range excludes monetary value of benefits.


Equal Employment Opportunity Statement
Fisher Associates is committed to fostering a diverse and inclusive workplace where all individuals are respected, valued, and empowered to thrive. We do not discriminate on the basis of any protected status under federal, state, or local law.


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