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Technical Support Associate Jobs in Rochester, NY

CME Associates

Civil Field Engineer EIT

Rochester, NY · On-site

$24 - $30/hr

Company Overview CME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize in ...

Aerotek

HVAC Apprentice

Rochester, NY · On-site

$40 - $45/hr

Provide technical support to field service technicians, assisting with troubleshooting and complex ... Associate degree or higher in a related field is preferred. * Experience managing a service ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rochester, NY

Technical Support Associate information

See Rochester, NY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Rochester, NY is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Rochester, NY? The most popular types of Technical Support jobs in Rochester, NY are:
What are popular job titles related to Technical Support Associate jobs in Rochester, NY? For Technical Support Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Rochester, NY look for? The top searched job categories for Technical Support Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Associate jobs? Cities near Rochester, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Sales Representative

NEFF Automation

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Technical Sales Representative - Industry Leading Solutions Provider
Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and thriving and has been for almost a century. Our focus is providing innovative solutions, excellent services and support for our current and future customers. NEFF is a fourth-generation family-owned business dedicated to the success of its customers, partners, and its employees and offers a substantial compensation and benefits package that includes:
  • Industry leading salary and incentive opportunities with no cap.
  • Generous Paid Time Off (PTO) increasing within tenure and flexible schedule options.
  • Mileage and expense reimbursement.
  • Competitive medical, dental, and vision coverage.
  • Retirement savings plan including profit sharing.
  • Wellness and community service program.

As a Technical Sales Representative, you will complete the following responsibilities:
  • Responsibility to proactively seek, develop, and win new business within assigned territory or accounts.
  • Actively calling on existing customers to foster growth and new opportunities.
  • Identify and target potential customers with a focus on engineers and upper management to uncover new opportunities.
  • Develop a thorough understanding of a customer's business goals, objectives, and manufacturing processes to match our solutions to the customer's needs.
  • Develop and execute strategies to generate a consistent pipeline of new opportunities.

SPECIAL SKILLS AND ABILITIES REQUIRED:
  • Proven technical sales experience required with a focus on selling to engineers and the upper management.
  • Ability to prospect new business.
  • Strong customer focus with the ability to initiate, develop, and maintain relationships.
  • Ability to work creatively, independently, and collaboratively.

EDUCATION AND EXPERIENCE:
  • A relevant bachelor's degree in engineering, industrial technology, with robotics and/or automation technology focus required.
  • In lieu of a bachelor's degree, a relevant associate degree in a related technical field with strong, demonstrated mechanical/technical aptitude and 3-5 years of technical sales experience.

This person is required to live within the sales territory of Rochester, Syracuse, or surrounding areas. If this sounds like the right fit for you - APPLY TODAY! Our customers expect the best Technical Sales Representatives, so that's all we hire!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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