ZipRecruiter

Log In

1

Technical Support Manager Jobs in Rochester, NY (NOW HIRING)

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

Caresoft

Technical Writer

Rochester, NY · Hybrid

Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, Product Management/Marketing, Post Market Risk Management (PMRM ...

next page

Showing results 1-20

All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rochester, NY

Technical Support Manager information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do technical support manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for technical support manager in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Rochester, NY? The most popular types of Technical Support jobs in Rochester, NY are:
What job categories do people searching Technical Support Manager jobs in Rochester, NY look for? The top searched job categories for Technical Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Manager jobs? Cities near Rochester, NY with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $84,768 per year, or $40.8 per hour.

Technical Support

Launch Focus

Rochester, NY

Full-time

Posted 9 days ago

Job description

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.

Apply