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Technical Support Manager Jobs in Rochester, NY (NOW HIRING)

Launch Focus

Technical Support

Rochester, NY · On-site

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Artera

Regional Field Support Manager

Rochester, NY · On-site

$120K - $150K/yr

This role combines hands-on people leadership with technical ownership across MDM compliance, site ... The Regional Field Support Manager builds trusted relationships with operating-company leadership ...

Artera

Regional Field Support Manager

Rochester, NY · On-site

$120K - $150K/yr

This role combines hands-on people leadership with technical ownership across MDM compliance, site ... The Regional Field Support Manager builds trusted relationships with operating-company leadership ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rochester, NY

Technical Support Manager information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do technical support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical support manager in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

What are popular job titles related to Technical Support Manager jobs in Rochester, NY?

For Technical Support Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Rochester, NY look for?

The top searched job categories for Technical Support Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Support Manager jobs?

Cities near Rochester, NY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,768 per year, or $40.8 per hour.

Technical Support

Launch Focus

Rochester, NY • On-site

Full-time

Re-posted 13 days ago

Job description

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.

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