Technical Support Manager Jobs in Rochester, NY (NOW HIRING)

A Day in Your Life at MKS:

As a Test Engineer at MKS, you will work with Principal and Senior Test Engineers, Product Support engineers, and test technicians to support the deployment, development, and documentation of automated test systems used across our global high-volume service sites.

In addition, you will play a key role in supporting multiple concurrent global initiatives, helping to coordinate and drive technical projects related to new equipment deployment, product transitions, and service capability expansion. This role requires project management skills to effectively prioritize, track, and execute across a growing portfolio of initiatives.

You Will Make an Impact By:

Test Station Hardware (~35%)

• Contribute to and help manage multiple ongoing global projects, including new equipment deployments and service readiness initiatives. Track progress, coordinate with stakeholders, and ensure timely execution of deliverables across a growing portfolio of programs.
• Work with Technical Support Engineers and Service Technicians worldwide to solve test problems.
• Perform verification and validation of duplicate test systems before global deployment to ensure accuracy, repeatability, and reliability.
• Create or provide documentation of test station hardware modifications for Service employees to enable upgrade of the Test station on-site.

Test Software (~35%)

• Test Software updates/support.
• Create script to be able to execute test SW updates to worldwide test computers.
• Update local test stations for test SW.
• Test Station/SW documentation.
• Create Instructions for Service personnel to update test stations worldwide.
• Inventory and track all test programs on test machines worldwide.
• Use LabVIEW or similar automated test platforms to troubleshoot, analyze, and diagnose Unit Under Test (UUT) and test stand issues.

Test Fixture Build/Support (~15%)

• Test fixtures build and design.
• Build test fixture using existing build procedure or process.
• Create improvements to existing test fixtures.

New Product TE Support (~15%)

• Determine the facilities requirements of the new product and provide to management.
• Determine the test equipment, test fixtures and test Software for new product.

Skills You Bring:

• Bachelor of Science in Engineering degree or equivalent experience
• 2 years of related experience
• Project Management Experience: Demonstrated ability to support or lead technical projects, manage multiple initiatives simultaneously, coordinate cross-functional stakeholders, and meet deadlines in a fast-paced, growing environment.
• Problem-Solving Acumen: A highly motivated, self-driven individual with a positive and proactive approach to complex problem-solving.
• Exceptional Communication & Interpersonal Skills: Strong business acumen, analytical capabilities, and outstanding skills enabling effective interaction with diverse stakeholders.
• Collaborative Spirit: Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams.
• Autonomy & Prioritization: Demonstrated ability to manage multiple tasks, projects, and priorities efficiently with minimal supervision.
• Technical Proficiency: Good computer skills with a working knowledge of the MS Office suite.

Preferred Skills:

• Project Management Experience.
• Hands-on experience with lab test equipment such as multimeters, oscilloscopes, power supplies, waveform generators, and DAQ hardware.
• Familiarity with vacuum systems, pressure and flow measurement, and control systems.

Administrative Details & Scope:

Reporting Relationships: Technical Support Manager

Physical Demands and Working Conditions: Working with electrical, pneumatic, mechanical, and lab test equipment.

Compensation & Benefits

• Salary Range: $75,000.00 - $105,000.00 USD annually. This range represents a good faith estimate based on qualifications, experience, training, and business needs.
• Bonus: Eligible for a discretionary annual bonus, determined by MKS.
• Benefits: Comprehensive package including medical, dental, and vision coverage, 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, and 15 days of paid vacation. Additional offerings include fully paid parental leave, adoption assistance, tuition reimbursement, and opportunities for career growth in a collaborative and innovative environment.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:accommodationsatMKS@mksinst.com.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role