ZipRecruiter

Log In

2

Remote Technical Program Manager Jobs in Rochester, NY

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

... program managers, contracting officers, procurement officials, and technical stakeholders ... Ability to work effectively in a remote homeoffice environment. Knowledge, Skills & Abilities

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

Fisher Associates

Proposal Manager

Rochester, NY · On-site +1

$95K - $115K/yr

You'll work directly with Practice Directors, Client Managers, technical teams, marketing ... Shareholders program, professional development opportunities and reimbursement, supplemental ...

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is ... Strong technical knowledge in federal, state, and local tax regulations * Proven leadership ability ...

next page

Showing results 1-20

All JobsTechnical Program JobsRemote Technical Program Manager JobsRemote Technical Program Manager Jobs in Rochester, NY

Remote Technical Program Manager information

See Rochester, NY salary details

$87.8K

$143.7K

$166.3K

How much do remote technical program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technical program manager in Rochester, NY is $143,706.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,300.00 and $164,800.00 per year, depending on experience, location, and employer.

What is a remote technical program manager?

A Remote Technical Program Manager (TPM) oversees the planning, execution, and delivery of complex technical projects while working remotely. They collaborate with cross-functional teams, ensuring alignment between engineering, product, and business goals. Their responsibilities include managing project timelines, mitigating risks, and ensuring seamless communication across remote teams. Strong technical knowledge, leadership skills, and the ability to drive results in a distributed work environment are essential for success in this role.

What are the typical daily responsibilities of a remote technical program manager?

A Remote Technical Program Manager typically starts the day by reviewing project statuses, aligning priorities with team members, and organizing virtual stand-up meetings to ensure everyone is on track. You’ll coordinate deliverables with cross-functional teams, identify and mitigate risks, and communicate updates to stakeholders using various collaboration and project management tools. The role involves problem-solving technical challenges, tracking progress against milestones, and fostering a productive remote work environment. Keeping everyone aligned toward project goals while adapting to shifting requirements is a central part of your day-to-day work.

What are the key skills and qualifications needed to thrive as a remote technical program manager?

To thrive as a Remote Technical Program Manager, you need expertise in project management frameworks, a solid technical background (often in software, IT, or engineering), and experience coordinating cross-functional teams, typically backed by a bachelor’s degree in a relevant field. Familiarity with tools like Jira, Asana, or Trello, proficiency in Agile or Scrum methodologies, and certifications such as PMP or CSM are common requirements. Excellent communication, time management, and leadership skills help you effectively collaborate across distributed teams and manage complex, deadline-driven projects. These abilities are crucial to delivering successful technical programs on schedule while ensuring seamless virtual teamwork and stakeholder alignment.

What are popular job titles related to Remote Technical Program Manager jobs in Rochester, NY?

For Remote Technical Program Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Technical Program Manager jobs in Rochester, NY look for?

The top searched job categories for Remote Technical Program Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Technical Program Manager jobs?

Cities near Rochester, NY with the most Remote Technical Program Manager job openings:

Remote Technical Program Manager jobs near you
Infographic showing various Remote Technical Program Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $143,706 per year, or $69.1 per hour.

Technical Services Manager - Controls & Automation Solutions

Fairport, NY • Remote

WorldWide Electric Corporation
See more jobs at WorldWide Electric Corporationexternal

$90K - $125K/yr

Full-time

Posted 19 days ago

Key responsibilities

  • Lead and manage the Technical Services organization, including Technical Support, Warranty & Repair, Field Service, and Technical Training.

  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.

  • Lead product failure analysis, root cause investigations, and coordinate with customers, suppliers, and engineering to implement corrective actions.

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

Apply