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Technical Support Manager Jobs in Schenectady, NY

Amat

Technical Support Engineer (TSE) MDP

Albany, NY · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best ...

redShift

AV Support Technician

Saratoga Springs, NY · On-site

$60K - $65K/yr

AV Support Technician Location: Near Albany, NY Salary Range: $60,000 - $65,000 annually Employment ... technical users * Strong organizational and time-management skills * Ability to remain calm and ...

redShift

AV Support Technician

Saratoga Springs, NY · On-site

$60K - $65K/yr

AV Support Technician Location: Near Albany, NY Salary Range: $60,000 - $65,000 annually Employment ... technical users * Strong organizational and time-management skills * Ability to remain calm and ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions. * Device Management: Support the setup ...

Georgia

Manager, Child Support Services

Albany, NY · On-site

Manager, Child Support Services Agency: Department of Human Services Job Requisition ID: JR0000003136 Shift: Day (United States of America) Compensation Details: $55,016.93 Stronger Families for a ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Schenectady, NY

Technical Support Manager information

See Schenectady, NY salary details

$28.5K

$83.1K

$142.7K

How much do technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support manager in Schenectady, NY is $83,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Schenectady, NY are hiring for Technical Support Manager jobs?

Cities near Schenectady, NY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,123 per year, or $40 per hour.

Technical Support Specialist / Onboarding, Reporting

360 IT Professionals

Albany, NY

Contractor

Re-posted 21 days ago

Key responsibilities

  • Provide hands-on technical customer support and troubleshoot hardware and software issues related to data exchange.

  • Assist with onboarding, testing, and maintaining data transport processes to support Meaningful Use reporting requirements.

  • Document troubleshooting procedures, system interactions, and client communications to ensure effective service delivery.

Job description

Company Description

360 IT Professionals is a California base Minority Business Enterprise specializing in the field
of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months.

Job Description

Job Title: Technical Support Specialist / Onboarding, Reporting

Duration: 12 months contract

Location: Albany NY

Position Requirements/Technical Skills:

Project Scope- duties of position

Public Health MU Onboarding Project

This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure.

The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities.

Daily Tasks will include but are not limited to the following:

Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange.

Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners.

Provide step by step instruction for solution of end user issues.

Identifying root cause of error and delay and taking steps to mitigate future occurrence.

Review of system, application and network access logs of Windows and Linux based systems to identify errors.

Prepare documentation to educate technical and non-technical end users on transport onboarding steps.

Prepare documentation to document troubleshooting process flows and escalation pathways.

Document interactions with clients for later evaluation of service delivery activities.

Communicates effectively with both end users and other technical staff.

Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues.

PART A: The ONE MANDATORY REQUIREMENT:

Mid-Level

PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10.

48 months experience troubleshooting hardware and software issues.

48 months providing end user support with software applications.

48 months experience communicating with users, stakeholders and business analysts to determine business needs.

48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams.

36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems.

36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior.

36 months experience in developing n-tier applications.

36 months experience maintaining quality controls and procedures.

36 months of experience in developing and maintaining information technology technical documentation for end user support.

Bachelor's degree or greater in computer science, computer engineering, information technology or public health

Qualifications

Bachelor's degree or greater in computer science, computer engineering, information technology or public health.

Additional Information

Local candidates preferred. Immediate interview and placement! Any Visa type..

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