ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Rochester, NY

ConnexPay

Enterprise Support Engineer II

Rochester, NY · Remote

Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... Experience working with technical support ticketing systems and remote support tools. * Strong ...

New

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

L3HHCM20

Senior Manager, Image Science Engineer

Rochester, NY · On-site +1

$133K - $247K/yr

... remote sensing, and data exploitation solutions. Provides technical leadership, mentorship, and ... Lead and support Image Science personnel across multiple programs and technical efforts. * Provide ...

L3HHCM20

Senior Manager, Image Science Engineer

Rochester, NY · On-site +1

$133K - $247K/yr

... remote sensing, and data exploitation solutions. Provides technical leadership, mentorship, and ... Lead and support Image Science personnel across multiple programs and technical efforts. * Provide ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

... technical information to users in a way they can easily understand. Manage credentials for the ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$109K - $143K/yr

The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ... Strong technical knowledge in federal, state, and local tax regulations * Proven leadership ability ...

Fisher Associates

Proposal Manager

Rochester, NY · On-site +1

$95K - $115K/yr

You'll work directly with Practice Directors, Client Managers, technical teams, marketing ... Support interview preparation, presentation development, coaching, pursuit process improvement, and ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Experience improving CI/CD pipelines, source control, deployment automation, and release management ...

next page

Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Rochester, NY

Remote Technical Support Manager information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do remote technical support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote technical support manager in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Rochester, NY?

For Remote Technical Support Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Rochester, NY look for?

The top searched job categories for Remote Technical Support Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Technical Support Manager jobs?

Cities near Rochester, NY with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,768 per year, or $40.8 per hour.

Technical Services Manager - Controls & Automation Solutions

Fairport, NY • Remote

WorldWide Electric Corporation
See more jobs at WorldWide Electric Corporationexternal

$90K - $125K/yr

Full-time

Posted 8 days ago

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

Apply