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Remote Technical Support Manager Jobs in Rochester, NY

KEYENCE

Field Application Engineer

Fairport, NY · On-site +1

$54.30K - $81.04K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

HP Hood

Technical Sanitation Specialist

Rochester, NY · Remote

$75K - $93K/yr

... support as deemed necessary. This position will work closely with the Sr. Manager, Strategic ... Exact compensation may vary based on skills, experience and location. #LI-GD1 #LI-Remote Exact ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

Amat

Technical Program Manager V

Rochester, NY · On-site +1

$140K - $192.50K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Responsible for managing schedule and task details by utilizing project management tools such as ...

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to ... Collaborate with your manager to define clear objectives and goals, then achieve them through ...

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to ... Collaborate with your manager to define clear objectives and goals, then achieve them through ...

HMG Careers

Sales Manager Remote

Pittsford, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to ... Collaborate with your manager to define clear objectives and goals, then achieve them through ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

... technical information to users in a way they can easily understand. Manage credentials for the ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$125K - $200K/yr

The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ... Strong technical knowledge in federal, state, and local tax regulations * Proven leadership ability ...

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All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Rochester, NY

Remote Technical Support Manager information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Rochester, NY? For Remote Technical Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Rochester, NY look for? The top searched job categories for Remote Technical Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Technical Support Manager jobs? Cities near Rochester, NY with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 42% Full Time, 55% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $84,768 per year, or $40.8 per hour.
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Training & development

IT Support Technician Level 1:
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 13 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.