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Remote Technical Support Manager Jobs in Rochester, NY

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to ... Collaborate with your manager to define clear objectives and goals, then achieve them through ...

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$125K - $200K/yr

The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ... Strong technical knowledge in federal, state, and local tax regulations * Proven leadership ability ...

Haley & Aldrich

Senior Environmental Engineer 1

Rochester, NY · On-site +1

$101.10K - $138.90K/yr

... technical support role with highly skilled professionals on diverse project teams in a dynamic ... A remote position may be considered for the ideal candidate. DUTIES/RESPONSIBILITIES In this ...

Deloitte

GCP Manager

Rochester, NY · On-site +1

Provide technical guidance to the delivery team for the build and implementation of approved GCP ... Support existing data science and modeling teams by aligning platform capabilities to business and ...

Haley & Aldrich

Project Manager, Civil Engineer

Rochester, NY · On-site +1

$83.90K - $112K/yr

We are currently seeking a Project Manager, Civil Engineer to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an ...

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Remote Technical Support Manager information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do remote technical support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for remote technical support manager in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Rochester, NY? For Remote Technical Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Rochester, NY look for? The top searched job categories for Remote Technical Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Technical Support Manager jobs? Cities near Rochester, NY with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 42% Full Time, 55% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $84,768 per year, or $40.8 per hour.

Sales Manager Remote

HMG Careers

Rochester, NY • Remote

$69K/yr

Full-time

Posted 16 days ago

Job description

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.


You will work remotely to serve clients and offer valuable advice and protection to individuals and their families.

What We Offer:

  • Remote, work from home career.
  • Average first-year earnings of $69K commission + bonuses.
  • Life-long residual income through renewals.
  • Unionized position with stock options.
  • Excellent benefits package - medical, dental, and prescription coverage.
  • Exceptional training with experienced managers.
  • High-quality leads provided: no calling family or friends.
  • Flexible hours: this is a fulltime career, but you can choose when you work.
  • Opportunities for advancement and recognition as we promote from within.
  • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support.


Qualities We Value:

  • Willingness to learn and be coached as we provide comprehensive training.
  • Outgoing and Friendly Personality: a positive and approachable demeanor.
  • A strong desire to help others: provide valuable advice and services.
  • Effective Communication Skills: your ability to connect with others is crucial.
  • Sales or customer service experience is advantageous but not mandatory.

Your Qualifications:

  • Laptop or computer with camera is required.
  • Possession of, or willingness to obtain an LLQP license.
  • Basic computer literacy is essential.
  • Primary residence in Canada or USA: you must reside in North America to be eligible.

Your Job Responsibilities:

  • Contact the leads we provide to schedule virtual meetings with clients.
  • Present benefit programs to enroll new clients and cultivate relationships with them.
  • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
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