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Technical Support Analyst Remote Jobs in Rochester, NY

HP Hood

Technical Sanitation Specialist

Rochester, NY · Remote

$75K - $93K/yr

The candidate hired for this position will support Sanitation Programs at our Fluid, Cultured, and ... analysis. • Incorporate principles of dry as well as wet cleaning best practices, allergen ...

DataAnnotation

SOC Analyst

Rochester, NY · Remote

$40 - $75/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and ... Write clear technical explanations and security-relevant code. * Provide feedback that directly ...

DataAnnotation

Cybersecurity Analyst

Rochester, NY · Remote

$40 - $75/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and ... Write clear technical explanations and security-relevant code. * Provide feedback that directly ...

Deloitte

Hospital Billing Analyst

Rochester, NY · Remote

$47K - $63K/yr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Experience preparing and delivering technical demonstrations * Experience analyzing billing ...

Mindex

Data Architect - Remote

Rochester, NY · Remote

$63 - $81/hr

This person will play a key role in shaping data strategy and architecture that supports analytics ... Strong communication skills are important, as you'll need to translate complex technical concepts ...

Mindex

Data Architect - Remote

Rochester, NY · On-site +1

$63 - $81/hr

This person will play a key role in shaping data strategy and architecture that supports analytics ... Strong communication skills are important, as you'll need to translate complex technical concepts ...

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Technical Support Analyst Remote information

See Rochester, NY salary details

$15

$27

$42

How much do technical support analyst remote jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY? For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Rochester, NY look for? The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Analyst Remote jobs? Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Training & development

IT Support Technician Level 1:
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 13 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.