Technical Support Analyst Remote Jobs in Rochester, NY

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products.
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
• Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lectureonly delivery, travelling to customer or training locations as needed
• Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys
• Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team.
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness.
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
• Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness
• Collect and analyze customer feedback to continuously improve training programs and materials.
• Travel to customer locations as the need arises to deliver onsite training.
• While we have this role posted in multiple locations, we will only be making 1 hire*

YOU HAVE:

• Bachelor's degree in a related field or equivalent work experience.
• Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space.
• The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials.
• Excellent communication, presentation, and problem-solving skills.
• Experience working with an LMS or remote training platforms.
• Ability to work independently and balance multiple training sessions simultaneously.
• Willingness to travel 25-50% of the time to customer locations as needed. A valid driver's license is required.
• Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

This position is posted in multiple locations and as such, the expected job-based pay scale may vary based on the location per the table below:

Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.