ZipRecruiter

Log In

2

Technical Support Analyst Remote Jobs in Rochester, NY

Lantern

Strategy Analyst

Geneseo, NY · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

Lantern

Strategy Analyst

Rochester, NY · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

IDEX

Data Analyst, Finance

West Henrietta, NY · On-site +1

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... With the rich foundation of talent, universities, and supporting businesses, IH&S is the ideal ...

EnthuZiastic

Growth Hacker - Remote

Geneseo, NY · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...

EnthuZiastic

Growth Hacker - Remote

Rochester, NY · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

Mindex

UniData Software Engineer - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsTechnical Support Analyst Remote JobsTechnical Support Analyst Remote Jobs in Rochester, NY

Technical Support Analyst Remote information

See Rochester, NY salary details

$15

$27

$42

How much do technical support analyst remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Rochester, NY?

The most popular types of Technical Support Analyst jobs in Rochester, NY are:

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY?

For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in Rochester, NY look for?

The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Support Analyst Remote jobs?

Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Technical Services Manager - Controls & Automation Solutions

WorldWide Electric Corporation

Fairport, NY • Remote

$90K - $125K/yr

Full-time

Posted 15 days ago

Key responsibilities

  • Lead and manage the Technical Services organization, including Technical Support, Warranty & Repair, Field Service, and Technical Training.

  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.

  • Lead product failure analysis, root cause investigations, and coordinate with customers, suppliers, and engineering to implement corrective actions.

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

Apply