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Technical Support Analyst Remote Jobs in Rochester, NY

Butler/Till, Inc.

Information Analyst III

Rochester, NY · On-site +1

$58K - $92K/yr

Technical Process Maintenance & Improvement Key Responsibilities: * Assist in the development of ... Proactively support agency improvement/innovation initiatives. Other Responsibilities:

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ...

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Supports projects and initiatives with direction or guidance from senior team members and ... a technical troubleshooting or equivalent role. * 1 year of experience in Paychex or related ...

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Supports projects and initiatives with direction or guidance from senior team members and ... a technical troubleshooting or equivalent role. * 1 year of experience in Paychex or related ...

Varsity Tutors

Technical Writing Tutor

Rochester, NY · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture ... to support undergraduate students and professionals developing technical communication skills ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Rochester, NY?

The most popular types of Technical Support Analyst jobs in Rochester, NY are:

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY?

For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in Rochester, NY look for?

The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Information Analyst III

Butler/Till, Inc.

Rochester, NY • On-site, Remote

$58K - $92K/yr

Full-time

PTO

Posted 11 days ago

Job description

Description
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Information Analyst plays a vital role in distilling raw data into actionable insights to inform campaign optimizations. They exercise discretion and independent judgment within the data collection, modeling, measurement planning, visualization, and analysis process. This individual collaborates closely with senior team members to analyze information needs, data relationships, workflow, and technical documentation. Strong communication skills, proactive attitude, and adaptability are crucial for success in this fast-paced, deadline-driven environment.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Represent media data with domain expertise for campaign performance reporting.
Key Responsibilities:
  • Identify, collect, prepare, transform, and validate data.
  • Understand and maintain data models, mappings, and relationships.
  • Complete data transformations across all data sources, including 3rd party measurement data.
  • Perform data quality audits for all media platforms.
  • Act as a subject matter expert in data use for measuring and improving marketing campaigns.
  • Confidently respond to client questions in meetings and clearly articulate answers to questions in written form, demonstrating knowledge and understanding of both client business problem but interpretation of the data used to address it.

Key Outcome: Measurement Planning, Visualization & Analysis.
Key Responsibilities:
  • Establish business objectives and define KPIs and metrics, thoroughly documenting in standard Measurement Framework.
  • Assist in developing solutions to achieve client measurement goals.
  • Create visualizations to effectively communicate performance.
  • Build, update, and maintain Power BI dashboards across all media data and 3rd party measurement sources for internal and external stakeholders.
  • Documents observations resulting from Power BI dashboard reporting.
  • Responsible for timely and accurate reporting delivery.

Key Outcome: Technical Process Maintenance & Improvement
Key Responsibilities:
  • Assist in the development of formal processes and conduct efficiency audits.
  • Proactively support agency improvement/innovation initiatives.

Other Responsibilities:
  • Continuously learn and improve processes to ensure accuracy and efficiency.
  • Organize and manage multiple priorities and projects.
  • Take full responsibility and accountability for contributions and outcome.
  • Ability to define problems, collect and review data, establish facts, and draw valid conclusions.

QUALIFICATIONS
  • REQUIRED QUALIFICATIONS -
  • Bachelor's degree in Marketing, Computer Science, Information Technology, Statistics, Mathematics, Finance, Economics or a related field.
  • 4+ years of demonstrated experience in data modeling, measurement planning and data visualization.
  • Proficient in SQL
  • Deep experience in Microsoft Excel, including DAX, complex formulas, pivot tables, Power Pivot
  • Experience in BI tools, preferably Power BI
  • Strong written and verbal communication skills
  • PREFERRED QUALIFICATIONS -
  • Experience with digital media platforms and analyzing media data.
  • Experience in the Healthcare vertical.
  • Experience using project management software.

Other Responsibilities:
  • Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success.

CORE COMPETENCIES
  • CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
  • COLLABORATIVE: working with teams and across the organization with ease
  • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
  • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
  • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

Travel Requirements
All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder's Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events
WORK ENVIORNMENT & PHYSICAL DEMANDS
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.
EEO DISCLAIMER
Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COMPENSATION
Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $58,000 - $92,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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