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Technical Support Analyst Remote Jobs in Rochester, NY

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and ...

Paychex

Oracle DBA I

Rochester, NY · On-site +1

$76K - $120K/yr

Provides technical support during critical and non-critical business hours on database systems. Is proactive and reactive for problem alerting, analysis, resolution, and follow-up to ensure database ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Collaborate with cross-functional teams to gather requirements and translate them into technical ... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ...

Butler/Till, Inc.

Information Analyst III

Rochester, NY · On-site +1

$58K - $92K/yr

Technical Process Maintenance & Improvement Key Responsibilities: * Assist in the development of ... Proactively support agency improvement/innovation initiatives. Other Responsibilities:

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Advanced Analytics, and our Integrations Platform from the ground up, while also supporting ...

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

University of Rochester

Revenue Cycle Analyst

Rochester, NY · On-site +1

$26.75 - $36.11/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... Evaluates requests for project management support and assists revenue cycle leaders and staff in ...

Butler/Till, Inc.

Information Analyst II

Rochester, NY · On-site +1

$48K - $76K/yr

Technical Process Maintenance & Improvement Key Responsibilities: • Assist in the development of ... Proactively support agency improvement/innovation initiatives. Other Responsibilities: • ...

Varsity Tutors

Technical Writing Tutor

Rochester, NY · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture ... to support undergraduate students and professionals developing technical communication skills ...

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

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How much do technical support analyst remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Rochester, NY?

The most popular types of Technical Support Analyst jobs in Rochester, NY are:

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY?

For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Support Analyst Remote jobs?

Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Engineering Lead - Remote

Mindex

Rochester, NY • On-site, Remote

$105K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ClearTrack and MTSS Edge products. This is a hands-on player/coach role where you'll combine people leadership with technical execution, guiding engineers while actively contributing to software design, development, code reviews, troubleshooting, and delivery.
You'll play a key role in modernizing a business-critical platform, strengthening engineering practices, expanding product knowledge across the team, and introducing AI-assisted development in a practical, measurable way. We're looking for someone who enjoys mentoring others, solving complex technical challenges, and driving continuous improvement across people, process, and technology.
Compensation
$105,000 - $155,000
What You'll Accomplish
  • Lead, coach, and develop a team of software engineers through regular one-on-ones, performance feedback, career development, and mentorship
  • Guide the modernization of ClearTrack and MTSS Edge while maintaining stability for existing customers
  • Foster a collaborative engineering culture that encourages accountability, shared ownership, and continuous learning
  • Contribute directly to software architecture, design, development, code reviews, production support, and technical troubleshooting
  • Document and expand application architecture, business rules, and product knowledge to reduce knowledge silos and strengthen long-term maintainability
  • Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes, automation, observability, and secure software development
  • Drive architectural decisions around APIs, web applications, data access, cloud technologies, and infrastructure modernization
  • Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage dependencies, and deliver high-quality solutions
  • Lead technical response efforts for production issues and customer-impacting incidents through investigation, communication, and resolution
  • Champion the adoption of AI-assisted development practices across planning, coding, testing, documentation, and troubleshooting while measuring team effectiveness and outcomes

Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
  • 5+ years of software engineering experience, including technical leadership and people management responsibilities
  • Proven experience coaching engineers, leading teams, and delivering business-critical software applications
  • Strong background in software architecture, legacy application modernization, and enterprise application development
  • Experience developing RESTful APIs, web applications, relational databases, JavaScript, HTML, and CSS
  • Experience improving CI/CD pipelines, source control, deployment automation, and release management using tools such as Azure DevOps, Jenkins, GitLab, Gradle, Ant, or similar
  • Experience with cloud-hosted applications, containerization, monitoring, observability, and production support
  • Strong understanding of secure software development practices, OAuth 2.0, authentication, authorization, API security, and data protection
  • Ability to learn and support Progress OpenEdge ABL; prior Progress OpenEdge experience is strongly preferred but not required
  • Experience collaborating with Product, UX, QA, Support, CloudOps, and business stakeholders in an Agile environment
  • Experience adopting or leading AI-assisted software development workflows is strongly preferred

Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions:
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.

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