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Technical Support Analyst Remote Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Constellation Brands

Senior Database Engineer

Rochester, NY · On-site +1

$113K - $177K/yr

... supporting analytic solutions. They are anAgile learner, possess strong problem-solving skills ... Partner with Product Analysts, Product Owners, and Solutions Architects to develop technical ...

Varsity Tutors

Technical Writing Tutor

Rochester, NY · Remote

$40/hr

Deep knowledge of technical document design, audience analysis, information architecture ... to support undergraduate students and professionals developing technical communication skills ...

Haley & Aldrich

Project Manager, Civil Engineer

Rochester, NY · On-site +1

$83K - $112K/yr

We are currently seeking a Project Manager, Civil Engineer to work in a technical support role with ... Manage hydrologic & hydraulics modeling, analysis, and design deliverables. * Perform hydrologic ...

Deloitte

Epic Tapestry Consultant

Rochester, NY · On-site +1

Work Experience/Direct Knowledge of clinical area or business area to be supported * Analytical ... Ability to deliver technical demonstrations The wage range for this role takes into account the ...

Keenfinity

FP&A and Reporting Lead

Fairport, NY · On-site +1

$81K - $101K/yr

... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ... This role ensures financial transparency and decision support by delivering accurate, timely, and ...

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How much do technical support analyst remote jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY? For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Rochester, NY look for? The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Analyst Remote jobs? Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly

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