Technical Support Analyst Remote Jobs in Rochester, NY

Description & Requirements

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

The Patching Analyst position provides enterprise-level patch tracking, compliance reporting, and audit support across on‑premises, cloud, and hybrid environments.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS116, P2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Document, track, and report patching activities through established change and release management processes.

- Produce recurring patch compliance reports, audit artifacts, dashboards, and metrics supporting monthly reporting and auditability requirements.

- Maintain patch status dashboards, exception tracking logs, and remediation timelines across all supported environments (on‑prem, cloud, hybrid).

- Track remediation deadlines and exceptions, ensuring alignment with vulnerability management timelines and documented approvals.

- Document rollback and contingency procedures to support recovery in the event of patch or upgrade failure.

- Communicate planned patching activities, impacts, and downtime to stakeholders in advance, supporting operational awareness and coordination.

- Ensure reporting and documentation support compliance, audit readiness, and traceability across monthly operational cycles.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship

- Bachelor’s degree in Information Technology, Cybersecurity, Information Systems, or a related field (or equivalent experience).

- 3+ years supporting IT operations, patch management, vulnerability management, or compliance reporting in an enterprise environment.

- Experience documenting and tracking patching activities through change/release processes.

- Strong understanding of patch compliance reporting, audit artifacts, and remediation tracking.

- Experience producing dashboards, metrics, and compliance reports for operational and audit use.

- Familiarity with IT environments spanning on‑premises, cloud, and hybrid platforms.

- Ability to maintain detailed documentation supporting compliance and auditability.

- Experience working within federal IT environments (policies, controls, reporting).

Preferred Skills and Qualifications:

- Experience with enterprise ITSM tools (e.g., ServiceNow) for change, release, and reporting.

- Familiarity with vulnerability management concepts (CVEs, remediation timelines, exceptions).

- Strong written communication skills for compliance documentation and audit support.

- Experience supporting endpoint or user services teams in large-scale environments.

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Minimum Requirements

TCS116, P2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .