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Technical Support Analyst Remote Jobs in Rochester, NY

Paychex

Sr Back End Marketing Web Developer

Rochester, NY · Remote

$108K - $171K/yr

... technical support for production. * Works collaboratively with members of the Marketing team to ... Performs comprehensive analysis and design for program changes to gain and to transfer knowledge of ...

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Technical Support Analyst Remote information

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How much do technical support analyst remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support analyst remote in Rochester, NY is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Rochester, NY?

The most popular types of Technical Support Analyst jobs in Rochester, NY are:

What are popular job titles related to Technical Support Analyst Remote jobs in Rochester, NY?

For Technical Support Analyst Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in Rochester, NY look for?

The top searched job categories for Technical Support Analyst Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Support Analyst Remote jobs?

Cities near Rochester, NY with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,513 per year, or $27.2 per hour.

Outside Sales Regional Account Manager - Industrial Component Service and Repair

SunSource

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

SunSource rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

196th of 366 rated logistics

Job description

Perfection Servo, a SunSource company, specializes in providing worldwide service, repair and remanufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. www.perfectionservo.com
We are currently seeking a Regional Account Manager to join our team covering a sales territory in Syracuse, NY and surrounding areas.
Essential Functions
  • Work with your leadership to create a sales plan to develop a prospect list to capture new business
  • Full cycle sales activities including qualification of leads, cold calls, sales presentations, writing quotations, and closure of sales.
  • Utilization of tools, resources and CRM to plan and manage time and territory
  • Collaborate with knowledgeable customer service and technical support teams who will assist you in meeting and exceeding your sales goals

Experienced, Education and Skills
  • Highschool Diploma or equivalent
  • Bachelor's degree in Sales, Marketing or Engineering OR 2-year technical degree is preferred
  • 1+ year industrial sales experience of repair services, with preference given to experience within repair of electronics, hydraulics, robotics, servos, and/or mechanical components.
  • Ability to establish and maintain business relationships
  • Must have clear and concise verbal and written communication skills
  • Computer proficiency is required
  • Must have a valid driver's license
  • Overnight travel may be required
  • This role requires the ability to drive for customer visits, standing and walking throughout the day in industrial settings, and at times, may be required to lift and carry items weighing up to 50lbs.

We Offer
  • Industry competitive compensation plan
  • Medical / Dental / Vision / 401K
  • Paid vacation and Holidays
  • Ongoing training and professional development opportunities
  • Mileage Reimbursement
  • Perfection Servo provides a team environment that fosters professional growth and development.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
Sun-Source | Privacy Policy #perfectionservoassc
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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