Remote Amazon Live Chat Support Jobs in Rochester, NY

Position Overview

Brightside Behavioral Counseling Center is excited to announce openings for Licensed Mental Health Counselors (LMHC, LMFT, LCSW) to join our dedicated team of professionals. This full-time position offers the flexibility of remote work, allowing you to build a fulfilling counseling career from the comfort of your home, while making a significant impact on the lives of our clients in Rochester, New York, and beyond. With a competitive salary range of USD 90,000 – 100,000 per year, along with additional incentives, this role is ideal for compassionate mental health professionals looking to thrive in a supportive environment.

About the Organization

At Brightside Behavioral Counseling Center, we believe everyone deserves access to quality mental health care. Our mission is to provide compassionate, evidence-based counseling services to help individuals navigate their mental health journeys. We pride ourselves on fostering a workplace culture that emphasizes respect, work-life balance, and open communication. Our team is comprised of skilled professionals who are passionate about mental health, and we are committed to making mental wellness accessible through innovative telehealth solutions.

Work Environment

This role operates in a fully remote telehealth setting, enabling counselors to deliver services through a secure video chat platform. Our user-friendly therapy platform serves as your online office, equipped with all the necessary tools to provide effective care. Brightside offers unlimited administrative and technological support, alleviating the burden of paperwork and allowing you to focus on what you do best—helping clients achieve their mental health goals.

Key Responsibilities

As a Remote Mental Health Counselor, you will:

• Provide individual counseling sessions via video chat, utilizing a structured therapeutic approach to help clients improve their mental well-being.
• Facilitate discussions that encourage clients to explore their emotions, experiences, and thoughts, fostering self-awareness and insight.
• Act as a dedicated advocate for clients, guiding them in the definition and pursuit of personal goals through collaborative treatment planning.
• Conduct thorough evaluations of clients' mental health conditions and develop tailored treatment plans, implementing evidence-based strategies drawn from your clinical expertise.
• Maintain accurate and confidential documentation of client interactions, treatment progress, and any changes to treatment plans in compliance with state regulations.

Patient Population / Client Focus

The clients you will serve are carefully screened to ensure they are suitable for telehealth services. You will primarily work with stable adults seeking support with low-acuity mental health issues. This thoughtful client matching process aligns you with individuals whose needs and demographic profiles fit your areas of specialization, ensuring a productive therapeutic relationship.

Qualifications

The ideal candidate will have:

• A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
• A valid and unrestricted state license to practice as either a Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Clinical Social Worker (LCSW).
• Strong interpersonal skills, a compassionate demeanor, and the ability to establish rapport with clients.
• Proficiency with technology and telehealth platforms, ensuring effective communication and service delivery.

Preferred Experience

While specific experience requirements may vary, preference will be given to candidates with:

• Experience in telehealth settings or remote counseling.
• Knowledge of evidence-based treatment modalities, particularly those tailored for adults.

Compensation and Benefits

We offer a competitive annual salary between USD 90,000 and 100,000, commensurate with experience and qualifications. Additionally, we provide:

• A sign-on bonus to welcome new team members.
• Flexible scheduling, allowing you to design your work hours to accommodate personal and professional commitments.
• Unlimited referrals to fill your calendar quickly, with no need for self-promotion or marketing expenses.
• An all-in-one counselor dashboard for handling live sessions and client communications efficiently.
• Comprehensive onboarding support to ensure you are prepared to begin seeing clients promptly.

Career Growth Opportunities

At Brightside, we are committed to fostering the growth and development of our counselors. We offer opportunities for professional advancement through ongoing training, specialized workshops, and pathways to senior roles within the organization. Your success is our priority, and we want to see you thrive both personally and professionally.

Why Join Our Team

Joining Brightside Behavioral Counseling Center means becoming part of a workplace that values your skills and supports your career aspirations. We cultivate a thriving community of mental health professionals dedicated to providing compassionate care. Work with a team that prioritizes your well-being, offers flexibility, and champions mental health awareness across our communities.

Application Information

If you are ready to make a difference in the lives of others and advance your career as a mental health counselor, we would love to hear from you. Please submit your resume, cover letter, and a brief summary of your licensing information, including your licensed state, to our hiring team. Join Brightside in our mission to enhance mental health accessibility and support—together, we can make a meaningful impact.