ZipRecruiter

Log In

2

Full Time Cloud Help Desk Jobs in Rochester, NY (NOW HIRING)

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

Job Type Full-time Description The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ... Experience supporting cloud-based platforms or managed service environments is preferred.

New

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ... Experience supporting cloud-based platforms or managed service environments is preferred.

New

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ... Experience supporting cloud-based platforms or managed service environments is preferred.

New

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

This is a full-time role, based in Rochester, New York. The Position Midtown believes in putting ... Help members with program registration, payment processing, and scheduling services. * Handle check ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

From network infrastructure and cloud solutions to security and system optimization, we provide end ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Midtown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

This is a full-time role, based in Rochester, New York. The Position Midtown believes in putting ... Help members with program registration, payment processing, and scheduling services. * Handle check ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

From network infrastructure and cloud solutions to security and system optimization, we provide end ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

From network infrastructure and cloud solutions to security and system optimization, we provide end ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... help expand our client base Schedule: * Full time but may change depending on business needs.

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... help expand our client base Schedule: * Full time but may change depending on business needs.

Monroe Medspa

Front Desk

Rochester, NY

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... help expand our client base Schedule: * Full time but may change depending on business needs.

next page

Showing results 1-20

All JobsCloud Help Desk JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Rochester, NY

Full Time Cloud Help Desk information

See Rochester, NY salary details

$12

$22

$33

How much do full time cloud help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time cloud help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a full time cloud help desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

How does a full time cloud help desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.

What are the key skills and qualifications needed to thrive as a full time cloud help desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What are the most commonly searched types of Cloud Help Desk jobs in Rochester, NY?

The most popular types of Cloud Help Desk jobs in Rochester, NY are:

What are popular job titles related to Full Time Cloud Help Desk jobs in Rochester, NY?

For Full Time Cloud Help Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Cloud Help Desk jobs in Rochester, NY look for?

The top searched job categories for Full Time Cloud Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Full Time Cloud Help Desk jobs?

Cities near Rochester, NY with the most Full Time Cloud Help Desk job openings:

Full Time Cloud Help Desk jobs near you

Help Desk Technician - Level 1

DiMarco Group

Rochester, NY • On-site

$20 - $24/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical support across all DiMarco Group entities.
This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.
Key Responsibilities
  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.

Qualifications
Required
  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.

Preferred
  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment
  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.

Salary Description
$20.00 - $24.00 per hour

Apply