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Cloud Help Desk On Call Jobs in Rochester, NY (NOW HIRING)

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical ... Participation in an on-call rotation may be required as needed. Salary Description $20.00 - $24.00 ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

... On-Call Responsibilities * Participate in an after-hours support rotation. * Respond to critical ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

... On-Call Responsibilities * Participate in an after-hours support rotation. * Respond to critical ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

... On-Call Responsibilities * Participate in an after-hours support rotation. * Respond to critical ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Honeywell

Cloud Developer II

Pittsford, NY · On-site

$53.50 - $73/hr

We help customers reduce technical debt by replacing legacy onpremises access control servers and ... Participate in 24x7 on-call rotation * Develop engineering and automated deployments for IaaS ...

Honeywell

Cloud Developer II

Pittsford, NY · On-site

$53.50 - $73/hr

We help customers reduce technical debt by replacing legacy on-premises access control servers and ... Participate in 24x7 on-call rotation * Develop engineering and automated deployments for IaaS ...

Honeywell

Cloud Developer II

Pittsford, NY

$53.50 - $73/hr

We help customers reduce technical debt by replacing legacy onpremises access control servers and ... Participate in 24x7 on-call rotation * Develop engineering and automated deployments for IaaS ...

Brite

Systems Administrator

Victor, NY · On-site

Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and ... Assists in oncall after hours phone rotation as needed. * Accomplishes all other duties and tasks ...

New

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

From network infrastructure and cloud solutions to security and system optimization, we provide end ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching ... From network infrastructure and cloud services to security measures and system enhancements, we ...

Innovative Solutions

Sr. IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS ... Exposure to AWS or cloud technologies * Basic scripting (PowerShell, Python, Bash) * CompTIA A ...

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All JobsCloud Help Desk On Call JobsCloud Help Desk On Call Jobs in Rochester, NY

Cloud Help Desk On Call information

See Rochester, NY salary details

$12

$19

$26

How much do cloud help desk on call jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cloud help desk on call in Rochester, NY is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk On Call vs Cloud Support Technician?

AspectCloud Help Desk On CallCloud Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (AWS, Microsoft Azure, Cisco)
Work EnvironmentRemote or on-site, responding to urgent issuesRemote or on-site, providing ongoing support and troubleshooting
Job FocusImmediate issue resolution, on-call supportProactive support, system maintenance, and troubleshooting

Cloud Help Desk On Call roles focus on providing immediate, on-demand support for cloud-related issues, often during off-hours or emergencies. Cloud Support Technicians handle ongoing system maintenance, troubleshooting, and proactive support. While both roles require technical knowledge of cloud platforms, the On Call position emphasizes quick response and incident management, whereas the Support Technician involves continuous support and system optimization.

Cloud Help Desk On Call jobs near you
Infographic showing various Cloud Help Desk On Call job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $40,642 per year, or $19.5 per hour.

Help Desk Technician - Level 1

DiMarco Group LLC

Rochester, NY • On-site

$20 - $24/hr

Full-time

Posted 22 days ago

Job description

Description:

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician – Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.
Requirements:


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