ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Rochester, NY (NOW HIRING)

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

... chat support, provisioning, repair, contract renewals, reporting and other duties as assigned ... tech manufacturing and research, hospitals and healthcare, banking and financial, secondary ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, NY · On-site

$19.79 - $22.91/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

next page

Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rochester, NY

Help Tech Chat Support information

See Rochester, NY salary details

$26.6K

$42.9K

$65.1K

How much do help tech chat support jobs pay per year?

As of Jun 20, 2026, the average yearly pay for help tech chat support in Rochester, NY is $42,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.

How to become a live chat support agent?

To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.

Is paid chatting a legitimate job?

Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.

What job makes $10,000 a month without a degree?

Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
What are popular job titles related to Help Tech Chat Support jobs in Rochester, NY? For Help Tech Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rochester, NY look for? The top searched job categories for Help Tech Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Tech Chat Support jobs? Cities near Rochester, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Customer Support Specialist

Customer Support Specialist

FirstLight

Victor, NY • On-site

$22 - $25/hr

Full-time

Posted 23 days ago

Job description

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:
    • Local Number Portability
    • 911 Service
    • Directory
    • Toll Free
    • Type II and Off Net Copper
    • Network Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer billing an Ad-Hoc repair billing.
  • Sales/Transitions and other revenue generating activities within the department.
  • Provisioning within Voice and Internet delivery platforms as required.
  • Assist technicians with material and scheduling support.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Strong communication skills. Must be able to balance multiple, complex and time sensitive duties all at the same time.
  • Working knowledge of: Salesforce and Microsoft Office Suite, including Teams is preferred.
  • Experience in handling challenging interpersonal situations using flexibility to create positive change.
  • Strong face to face, written and verbal communication skills.
  • Experience diffusing difficult customer situations.

EDUCATION and/or EXPERIENCE:

  • High School Diploma and minimum of 2 years relevant experience in a CLEC environment.
  • Associates Degree and 4 years’ experience in a CLEC environment preferred.

About FirstLight:

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.