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Help Tech Chat Support Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and ... Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and ... Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and ... Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

... help desk tickets, phone calls and email requests for technical support. Must be familiar with a ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rochester, NY

Help Tech Chat Support information

See Rochester, NY salary details

$26.6K

$42.9K

$65.1K

How much do help tech chat support jobs pay per year?

As of Aug 3, 2026, the average yearly pay for help tech chat support in Rochester, NY is $42,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rochester, NY? For Help Tech Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rochester, NY look for? The top searched job categories for Help Tech Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Tech Chat Support jobs? Cities near Rochester, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

$65K - $65K/yr

Full-time

Re-posted 3 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket - ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.
What You'll Do:
  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them
  • Provide off-hours support on a rotational basis

Required Skills:
  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications)
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required - we'll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:
  • You enjoy digging into customer problems and driving them to a successful resolution
  • You know your limits and aren't afraid to escalate or ask for help
  • You're curious about cloud computing, AI, and the broader tech industry, and eager to keep learning
  • You communicate clearly and professionally, even when a customer is frustrated
  • You stay organized and manage your time well across a busy ticket queue
  • You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time

$65,000 - $65,000.01 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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