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Help Tech Chat Support Jobs in Syracuse, NY (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Liverpool, NY · On-site

$23 - $27/hr

... user technology, ensuring issues are addressed in a timely manner. • Diagnose and resolve ... help desk, desktop support, or a similar end-user support role. • Working knowledge of Active ...

BradyPLUS

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

General information Name IT Support Specialist Ref # 3090 City Auburn State New York Country United ... Complete help desk tickets and document resolutions; monitor ticket volume, prioritize requests ...

Brady Plus

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

IT Support Specialist The IT Support Specialist is responsible for assisting the IT department in ... Complete help desk tickets and document resolutions; monitor ticket volume, prioritize requests ...

BradyPLUS

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

The IT Support Specialist serves as a primary point of contact for end-user technical support ... Complete help desk tickets and document resolutions; monitor ticket volume, prioritize requests ...

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Help Tech Chat Support information

See Syracuse, NY salary details

$26.7K

$43K

$65.2K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Syracuse, NY is $42,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Syracuse, NY? For Help Tech Chat Support jobs in Syracuse, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Syracuse, NY look for? The top searched job categories for Help Tech Chat Support jobs in Syracuse, NY are:
What cities near Syracuse, NY are hiring for Help Tech Chat Support jobs? Cities near Syracuse, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT Support Technician - Syracuse, NY

IT Support Technician - Syracuse, NY

ICR, Inc.

Syracuse, NY

$78.85K - $123.22K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

IT Support Technician
Syracuse, NY

Applications will be accepted on an ongoing basis.
ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.
Essential Duties and Responsibilities
  • Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat
  • Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
  • Create and maintain user accounts, including password reset
  • Generate and maintain documentation to share knowledge with the IT team on common issues/resolutions
  • Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
  • Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best-practice
  • Provide on-call support after hours, as required, to support critical operations

Required Skills and Qualifications
  • Active Top Secret Security Clearance with SSBI
  • Minimum one (1) year of experience in an IT help-desk environment
  • Ability to perform initial issue triage and troubleshoot
  • Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
  • Strong customer service skills, with the ability to interact with both internal and external customers
  • Strong communication skills, both oral and written
  • Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date

Desired Skills and Qualifications
  • Associate's degree in Information Technology related field
  • Experience providing support in an environment with multiple isolated networks
  • Experience supporting a Microsoft Windows-based environment (Windows 10, Terminal Services, Active Directory)
  • Experience supporting Linux workstations and servers (RHEL 8, Ubuntu)
  • Experience administering Microsoft Office365
  • Experience creating and maintaining VMs in a VMWare ESXi environment
  • Experience reconfiguring network switches
  • Experience using IT Service Management tracking software
  • Hardware repair certification (such as Dell TechDirect)
Salary Range: $78,853 - $123,219
This position offers a comprehensive benefits package that includes company equity, retirement plan, company-paid health care benefits, flexible paid time off policy, and opportunity for a raise and bonus during the year.
ICR, Inc. considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work and/or military experience, education, training, certifications and work location.
ICR is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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