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Help Tech Chat Support Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Remote Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ... technologies, and support facility-wide IT projects. * Ensure adherence to IT governance, ...

New

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Day to Day You'll handle technical support requests from end users via phone, remote tools, and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Day to Day You'll handle technical support requests from end users via phone, remote tools, and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rochester, NY

Help Tech Chat Support information

See Rochester, NY salary details

$26.6K

$42.9K

$65.1K

How much do help tech chat support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for help tech chat support in Rochester, NY is $42,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rochester, NY? For Help Tech Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rochester, NY look for? The top searched job categories for Help Tech Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Tech Chat Support jobs? Cities near Rochester, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Desktop Support Tech I

Desktop Support Tech I

The University of Kansas Health System

Pavilion, NY • On-site

$19 - $24.25/hr

Full-time

Posted 6 days ago

New

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

231st of 882 rated healthcare providers

Job description

Position Title
Desktop Support Tech I
Olathe Medical Pavilion A
Position Summary / Career Interest:
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.
Responsibilities and Essential Job Functions
  • Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
  • Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
  • Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
  • Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
  • Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
  • Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
  • Participates in Hospital technology projects as assigned.
  • Maintains an accurate accounting of time spent on end user issues and on HITS projects.
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
  • Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
  • Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
  • Demonstrates the ability to manage time and resources in the best interest of the Hospital.
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
  • Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
  • Trains end users on basic hardware, software and network resources, on a one-on-one basis.
  • Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
  • Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
  • Demonstrates a willingness to work in a team-oriented, collaborative environment.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
  • High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements
  • Training or experience in Windows operating system and/or Apple ecosystems.
  • Experience in face to face or online customer service/support.

Time Type:
Full time
Job Requisition ID:
R-54982
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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