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Help Tech Chat Support Jobs in Rochester, NY (NOW HIRING)

Transcat

IT Support Analyst

Rochester, NY · On-site

... k Manager. • Installs hardware and peripheral computer components. • Supports the ... Infrastructure department in maintaining network equipment. • Monitors business critical systems ...

Transcat, Inc.

IT Support Analyst

Rochester, NY · On-site

$23 - $28/hr

Supports the Infrastructure department in maintaining network equipment. * Monitors business ... Coordinates activities with IT Helpdesk Manager. * Provides updates, status, and completion ...

Transcat, Inc.

IT Support Analyst

Rochester, NY

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rochester, NY

Help Tech Chat Support information

See Rochester, NY salary details

$26.6K

$42.9K

$65.1K

How much do help tech chat support jobs pay per year?

As of Jun 20, 2026, the average yearly pay for help tech chat support in Rochester, NY is $42,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.

How to become a live chat support agent?

To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.

Is paid chatting a legitimate job?

Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.

What job makes $10,000 a month without a degree?

Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
What are popular job titles related to Help Tech Chat Support jobs in Rochester, NY? For Help Tech Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rochester, NY look for? The top searched job categories for Help Tech Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Tech Chat Support jobs? Cities near Rochester, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Supervisor - Technology Helpdesk

Supervisor - Technology Helpdesk

Hillside Children's Center

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Hillside Family of Agencies rating

7.7

Company rating: 7.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

9th of 228 rated social care providers

Job description

Job Description
Job Summary
The Supervisor Helpdesk supervises the Technology Support Specialists and provides coaching and guidance related to the standard timely processing of requests and efficient deployment of resources, timely completion of service requests and overall customer satisfaction. This position partners with the Partner Service Center (PSC) team to facilitate communication of requests and participates in the execution of department goals.
This is a full-time (40 hours) position on a Monday-Friday, 8:00am-5:00pm schedule. Based out of our 1 Mustard St. office in Rochester, NY but travel on the job to any Hillside location may be required.
Essential Job Functions
  • Supervise Technology Support Specialists team members in the day-to-day performance of their duties by establishing clear goals and expectations, tracking performance, addressing challenges and sharing timely recognition.
  • Coordinate assignment of work tasks including account administration, support requests, equipment configurations, and managing resources.
  • Ensure team members complete all assigned tasks on-time and customer receives products / services as requested and within customer service standards.
  • Where necessary, assist team members in completing tasks including configuring, deploying, and supporting technology-related equipment and software.
  • Supervise and coordinate the service request queue to ensure all requests are completed by due date.
  • Ensure Helpdesk support service is executed in accordance with established protocols.
  • Coordinate the escalation of severe, critical, or unique issues to Manager Helpdesk for support from the Tier 2 team.
  • Responsible for the daily inventory management of all equipment, software, and licenses.
  • Coordinate proper recycling and disposal of equipment along with required documentation.
  • Participate with other members of Technology team to ensure effective execution of the team strategy.
  • Collaborate with various HR functions to ensure the recruitment and onboarding of new hires, compliance with policies, alignment with performance and behavioral expectations, and the development of staff.
  • While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Leadership Duties
  • Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
  • Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
  • Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience
  • Bachelor's degree in Computer Science or related field, or an equivalent amount of education and experience
  • Minimum 3 years of experience in Technology Services or Helpdesk Support required

Special Requirements
  • Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities
In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, and Fosters Accountability and Results, the following occupational competencies must be demonstrated:
  • Proficient in helpdesk user support and computer technologies including managing service level expectations, communicating with customers and vendors.
  • Accountable for maintaining the highest level of trust and integrity regarding storage and access to confidential data and security systems.
  • Ability to ensure the security and stability of the Hillside network is maintained at all times.
  • Ability to prioritize requests, identify support solution and motivate team to ensure effective and responsive delivery of services.
  • Ability to identify the true problem vs. the presenting problem; as well as the ability to recommend the appropriate intervention to address its resolution.
  • Ability to translate complex situations into simple, meaningful explanations that others can grasp.
  • Ability to balance policy/procedures with the need to provide exceptional customer service.
  • Ability to listen to customer's request and create a solution that supports the immediate needs and also supports the agency's strategic intent.

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work a variable scheduling including evenings and weekends
  • The following physical demands are required:
    • Occasional sitting (up to 4 hours)
    • Occasional standing (up to 1 hour)
    • Occasional walking (up to 2.5 hours)
    • Occasional driving (up to 8 hours)
    • Continuous balancing (up to 8 hours)
    • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
    • Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
    • Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
  • Occasional exposure to dust, fumes, gases or chemicals is apparent.
  • Protective clothing or equipment required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation
  • Ability to change positions as needed

$62,500 Minimum pay rate, $90,000 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.
About Us
At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George's County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings - whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.
Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan - just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

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