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Remote It Support Jobs in Rochester, NY (NOW HIRING)

Keenfinity

Commercial IT Product Owner

Fairport, NY · Remote

... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ... Support sprint planning, refinement, reviews and release planning. * Balance short-term business ...

Keenfinity

Commercial IT Product Owner

Fairport, NY · Remote

... Remote Security Manger app. ​Fairport, NY is the headquarters for the Radionix sales & marketing ... Support sprint planning, refinement, reviews and release planning. * Balance short-term business ...

Varsity Tutors

CompTIA A+ Tutor

Rochester, NY · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

World Wide Technology

Project Coordinator

Rochester, NY · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

World Wide Technology

Project Coordinator

Geneseo, NY · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Associates degree in computer science, information technology, or a related field Bachelors degree ... remote workforce, and an Employee Assistance Plan, just to name a few! If you feel this is the ...

Butler/Till, Inc.

Information Analyst II

Rochester, NY · On-site +1

$48K - $76K/yr

... technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent ... Proactively support agency improvement/innovation initiatives. Other Responsibilities: • ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Experience enhancing and supporting existing Salesforce environments, including customizations ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Experience enhancing and supporting existing Salesforce environments, including customizations ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Experience enhancing and supporting existing Salesforce environments, including customizations ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Rochester, NY

Remote It Support information

See Rochester, NY salary details

$13

$24

$36

How much do remote it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it support in Rochester, NY is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.93 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Rochester, NY?

The most popular types of It Support jobs in Rochester, NY are:

What are popular job titles related to Remote It Support jobs in Rochester, NY?

For Remote It Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Rochester, NY look for?

The top searched job categories for Remote It Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote It Support jobs?

Cities near Rochester, NY with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,351 per year, or $24.7 per hour.

IT Project Manager (Current Operations)

3B Staffing LLC

Rochester, NY • Remote

$97K - $114K/yr

Full-time

Posted 10 days ago

Job description

IT Project Manager (Current Operations)

Location: Fully remote, no west coast candidates

Duration: 3 months with possibility of extension

Location: WFH / Remote - Candidate does not need to be onsite for this position

Top 3

  • 5+ years of strong project management skills, including budgeting, risk assessment, and resource allocation
  • 5+ years of Stakeholder Management with skills in working closely with various stakeholders, understanding their needs, managing their expectations, and maintaining effective communication.
  • 5+ years of risk and resource management in identifying and mitigating risks, managing the project budget, and overseeing project resources to achieve project objectives.

As an IT Project Manager you will play a pivotal role in supporting current environment projects and workloads typically 2-3 concurrent projects. Your responsibilities will focus on supporting current operational and compliance related projects freeing up current resources to focus on a new initiative.

Project management skills will be needed in project planning, execution, and stakeholder management. You'll collaborate closely with cross-functional teams to ensure a seamless transition while adhering to timelines, budgets, and quality standards. PMBOK knowledge preferred. No formal methodology is required but experience with Waterfall or Agile is a plus.

Key Responsibilities

Project Planning and Management:

  • Develop and maintain a comprehensive project plan that outlines the scope, schedule, budget, and resource requirements for the ERP modernization initiative.
  • Establish a project team, define roles and responsibilities, and create a communication plan.
  • Monitor project progress, identify risks, and proactively address any deviations from the plan.
  • Project and budget tracking in ServiceNow or similar systems

Stakeholder Management:

  • Work closely with stakeholders, including the executive team, department managers, IT personnel, and end-users.
  • Understand organizational requirements and objectives related to the ERP system.
  • Cultivate strong relationships with stakeholders, communicate project updates, and manage expectations.

Budget Management:

  • Define and manage the project budget, tracking costs throughout the implementation.
  • Collaborate with stakeholders to identify cost-saving opportunities and develop contingency plans.

Risk Management:

  • Identify potential risks associated with the migration process.
  • Develop risk mitigation strategies and ensure timely resolution of issues.
  • Implement risk assessment, response, and monitoring mechanisms.

Resource Management:

  • Oversee project resources, including project team members, vendors, and contractors.
  • Ensure the team is appropriately staffed, trained, and motivated to achieve project objectives.

Change Management:

  • Facilitate change across the organization by promoting awareness and gradual adoption of the new Workday system.
  • Address resistance to change and ensure a smooth transition for end-users.

Reporting and Documentation:

  • Prepare regular status reports, steering committee presentations, and other relevant documentation.
  • Communicate project schedules, delays, and work changes to management.

Qualifications and Skills

  • Strong project management skills, including budgeting, risk assessment, and resource allocation.
  • Excellent communication, negotiation, and stakeholder management abilities.
  • PMP or other relevant certifications are a plus.
  • Experience managing ERP implementation or migration projects is a plus.
  • Familiarity with both Oracle and Workday systems is a plus.
  • Background working for Higher Education environments is a plus

Apply