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Remote It Support Jobs in Rochester, NY (NOW HIRING)

IT Project Manager

Geneseo, NY · Remote

$95K - $112K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

IT Project Manager

Rochester, NY · Remote

$97K - $115K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

IT Business Analyst I

Rochester, NY · On-site +1

$64K - $101K/yr

Develops and nurtures relationships with supported Business Unit line level managers to build trust and encourage the growth of mutual idea sharing. Qualifications * Bachelor's Degree in IT/Business ...

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job ...

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job ...

CompTIA A+ Tutor

Rochester, NY · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Remote - Nationwide, United States Why WWT? At World Wide Technology, we work together to make a ... Support high-volume and low-complexity engagements independently. This position is remote. Video ...

Associates degree in computer science, information technology, or a related field Bachelors degree ... remote workforce, and an Employee Assistance Plan, just to name a few! If you feel this is the ...

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Remote It Support information

See Rochester, NY salary details

$14

$24

$36

How much do remote it support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote it support in Rochester, NY is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.98 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote IT support professionals can earn $2,000 or more weekly by providing specialized technical assistance, often through multiple clients or contracts. Increasing income may involve gaining certifications like CompTIA A+ or Network+, developing strong troubleshooting skills, and working flexible hours or on high-demand projects.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

Can IT support be done remotely?

Remote IT support is common and involves assisting users with hardware, software, and network issues via phone, email, or remote access tools. Many IT support roles are fully remote, requiring skills in remote troubleshooting, remote desktop software, and good communication. Certifications like CompTIA A+ or Network+ can enhance remote support capabilities.

How to make $1000 a week remotely?

Remote IT support professionals can earn $1000 or more per week by providing specialized technical assistance, often through freelance platforms or direct client contracts. Increasing earnings may involve gaining certifications, developing in-demand skills like cybersecurity or network management, and building a strong client base to secure consistent, higher-paying work.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What is the best IT job to work remotely?

Remote IT support roles, such as help desk or technical support specialists, are among the best IT jobs for remote work due to their focus on troubleshooting, customer service, and remote access tools. These positions often require strong communication skills, familiarity with remote management software, and relevant certifications like CompTIA A+ or Network+.
What are the most commonly searched types of It Support jobs in Rochester, NY? The most popular types of It Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Support jobs? Cities near Rochester, NY with the most Remote It Support job openings:
Infographic showing various Remote It Support job openings in Rochester, NY as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $51,471 per year, or $24.7 per hour.
IT Project Manager

IT Project Manager

Maximus

Geneseo, NY • Remote

$95K - $112K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago


Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

243rd of 437 rated business services


Job description

Description & Requirements

Maximus is currently seeking a dedicated IT Project Manager with Scrum Master experience to join our team and support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in implementing Agile practices, fostering a collaborative and productive environment, and ensuring the timely delivery of high-quality solutions.

This is a remote position.

Essential Duties and Responsibilities:

  • Serve as the point of contact and client interface for project technology related issues.
  • Manage project expectations, evaluate project needs, and communicate with stakeholders to ensure that program needs are met with respect to urgency and priority.
  • Review all project deliverables to ensure quality and accuracy meet project, stakeholder, and contractual standards.
  • Execute all project management functions; including work breakdown, monitoring and tracking of technical progress against the defined timetables, budgets, staff assignments and developments.
  • Lead and direct the successful delivery of services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.
  • Provide detailed direction during various stages of the lifecycle to include requirements analysis, testing and potentially programming support.
  • Identify, track, manage, and communicate risks and issues with stakeholders and upper management.
  • Assure the project is in compliance with company standards and procedures.

Job-Specific Essential Duties and Responsibilities:

  • Determine and define projects and objectives.
  • Manage project planning efforts and documentation.
  • Maintain project portfolio through established tools and processes.
  • Develop and manage a detailed project schedule and work plan.
  • Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
  • Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
  • Track project costs in order to meet scope, budget, and timeline.
  • Measure project performance to identify areas for improvement.
  • Monitor progress and make adjustments as needed.
  • Oversee the change management process within the program.
  • Utilize project management software tools, methodologies, and best practices through full life cycle of projects.

Minimum Requirements

  • Bachelor's degree in related field.
  • 5-7 years of relevant professional experience required.

Job-Specific Minimum Requirements:

  • Bachelor's degree in computer science or related field. Equivalent combination of education and experience considered in lieu of degree.
  • 5+ years of relevant professional experience required.
  • Experience successfully developing and deploying IT solutions using various development methodologies (e.g., waterfall, iterative, etc.).
  • Must have experience facilitating Agile Scrum ceremonies.
  • Experience working with stakeholders to ensure alignment of project goals.
  • Skilled in Microsoft Office Software including Word, Excel, Visio, MS Project, and PowerPoint.
  • Experience with project management tools and software, such as MS Project or JIRA.

Job Specific Preferred Skills and Qualifications:

  • Relevant industry experience to include government services, healthcare, insurance preferred.
  • Agile Scrum Master Certification.
techjobsLI-PN1

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

95,000.00

Maximum Salary

$

110,000.00


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