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Remote It Support Jobs in Rochester, NY (NOW HIRING)

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Remote It Support information

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How much do remote it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it support in Rochester, NY is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.93 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Rochester, NY?

The most popular types of It Support jobs in Rochester, NY are:

What are popular job titles related to Remote It Support jobs in Rochester, NY?

For Remote It Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Remote It Support jobs?

Cities near Rochester, NY with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,351 per year, or $24.7 per hour.

Remote Licensed Clinical Social Worker (LCSW) for School-Based Mental Health Support

Company Confidential

York, NY โ€ข Remote

$80K - $104K/yr

Full-time

Medical, Dental, Vision

Posted 18 days ago


Job description

Position Overview

Gotham Enterprises Ltd is seeking a dedicated and empathetic Licensed Clinical Social Worker (LCSW) to join our team in a fully remote capacity. This full-time position offers a dynamic opportunity to make a significant difference in the lives of students and families through effective mental health interventions and support. If you are passionate about mental health and eager to contribute to a compassionate atmosphere that fosters healing and growth, we want to hear from you.

About the Organization

Gotham Enterprises Ltd is an innovative leader in mental health care, dedicated to delivering exceptional therapeutic services through a collaborative network of professionals. We prioritize a patient-centered approach and are committed to enhancing the overall well-being of the communities we serve. Our organization emphasizes the importance of professional development and support for our staff, fostering an environment where both employees and clients thrive.

Work Environment

This position offers the flexibility of a fully remote work environment, allowing you to conduct therapy sessions from the comfort of your home while maintaining a healthy work-life balance. With our virtual tools and video conferencing technologies, you can interact seamlessly with clients and collaboratively engage with a diverse team of professionals, including psychologists, psychiatrists, and other social workers.

Key Responsibilities
  • Conduct thorough clinical assessments and create individualized treatment plans that incorporate evidence-based practices within a solution-focused framework, using secure telehealth platforms.
  • Deliver therapeutic interventions including cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), adapting to the unique needs of each client while navigating the nuances of remote delivery.
  • Maintain accurate clinical records that ensure compliance with regulations, utilizing electronic health record (EHR) systems designed for remote care.
  • Collaborate with multidisciplinary teams through virtual meetings, contributing to care coordination and integration to optimize treatment outcomes.
  • Engage in ongoing professional development through participation in regular case consultations and peer review meetings, utilizing video conferencing to foster knowledge sharing and team support.
  • Educate patients and their families on mental health conditions, treatment modalities, and available resources through effective virtual communication.
  • Stay abreast of current research and advancements in mental health practices, integrating this knowledge into your clinical work to enhance service delivery.
Patient Population / Client Focus

As a Licensed Clinical Social Worker with Gotham Enterprises Ltd, you will work primarily with students and their families, addressing a variety of mental health issues commonly encountered in educational settings. This role is crucial in identifying students who may be struggling with anxiety, depression, behavioral challenges, and trauma-related concerns. Your ability to build rapport and establish trust through remote interactions will be vital to fostering a supportive therapeutic alliance.

Qualifications
  • Master's degree in Social Work from an accredited institution.
  • A valid license to practice as a Licensed Clinical Social Worker (LCSW) in Pennsylvania.
  • A minimum of 2 years of clinical experience focusing on psychotherapy, particularly in school-based or youth-centric settings.
  • Proficient in delivering solution-focused psychotherapy interventions and adaptable therapeutic techniques for a remote delivery model.
  • Strong communication and interpersonal skills, especially in virtual environments, to effectively build relationships and rapport with clients.
  • Excellent problem-solving abilities and critical thinking skills to navigate challenges associated with remote therapy.
  • Ability to work both independently and collaboratively within a virtual team framework.
Preferred Experience
  • Experience working with diverse populations in school settings, particularly in addressing the unique mental health challenges faced by students.
  • Familiarity with relevant technology platforms used in telehealth for therapy sessions and document management.
  • Background in crisis intervention and trauma-informed care.
Compensation and Benefits
  • Competitive annual salary ranging from $80,000 to $104,000, commensurate with experience and qualifications.
  • Comprehensive health insurance plans, including medical, dental, and vision, to promote your well-being.
  • Life and disability insurance coverage providing peace of mind for you and your loved ones.
  • Malpractice insurance coverage tailored for your remote practice needs.
  • Access to an employee assistance program, offering counseling and mental health support for you and your family.
  • Streamlined administrative support to reduce paperwork, allowing you greater focus on patient care.
  • Unlimited patient referrals to help you maintain a full caseload while delivering exceptional care.
Career Growth Opportunities

Gotham Enterprises Ltd is committed to fostering your professional development. Opportunities for advanced training, specialization, and leadership roles are available to motivated individuals looking to expand their skill set and impact within the mental health field. Regular workshops and virtual conferences will keep you engaged with the latest evidence-based practices and allow you to grow alongside a network of dedicated professionals.

Why Join Our Team

At Gotham Enterprises Ltd, you will be part of a team that values compassion and collaboration in providing mental health support. Your work will not only impact individual lives but will also contribute to shaping a healthier community. Join us in our mission to provide innovative mental health solutions and make a profound difference in the educational landscape.

Application Information

If you are prepared to embark on a rewarding career that allows you to create meaningful change in the mental health space, we invite you to apply today. Submit your application along with your resume and a cover letter detailing your relevant experience and vision for this role. We look forward to welcoming you to our compassionate team!