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Remote It Support Jobs in Rochester, NY (NOW HIRING)

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... cloud technologies, and infrastructure modernization * Partner with Product, UX, QA, Support ... Professional Development Opportunities Additional Information Applicants must be authorized to work ...

Paychex

Oracle DBA I

Rochester, NY · On-site +1

$76K - $120K/yr

Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel. Responsibilities * Provides technical support during critical and ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... cloud technologies, and infrastructure modernization * Partner with Product, UX, QA, Support ... Professional Development Opportunities Additional Information Applicants must be authorized to work ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... cloud technologies, and infrastructure modernization * Partner with Product, UX, QA, Support ... Professional Development Opportunities Additional Information Applicants must be authorized to work ...

University of Rochester

Med Records Coder III

Rochester, NY · Remote

$21.78 - $30.53/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... Associate's degree in Health Information Technology or health related field preferred * Additional ...

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Contact warm inbound leads -- people who have already requested information about protecting their ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Sell across the suite of services, including digital transformation, IT, customer engagement, and ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

... IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and ... Due Diligence & Deal Closure Support * Sales Planning, Pipeline & Forecasting Qualifications ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

... IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and ... Due Diligence & Deal Closure Support * Sales Planning, Pipeline & Forecasting Qualifications ...

IDEX

Data Analyst, Finance

West Henrietta, NY · On-site +1

Partner with Finance, Accounting, Commercial, IT, and Operations teams to ensure data consistency ... Support executive-level reporting by creating clear, concise, and visually compelling dashboards ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Rochester, NY

Remote It Support information

See Rochester, NY salary details

$13

$24

$36

How much do remote it support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote it support in Rochester, NY is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.93 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are the most commonly searched types of It Support jobs in Rochester, NY?

The most popular types of It Support jobs in Rochester, NY are:

What are popular job titles related to Remote It Support jobs in Rochester, NY?

For Remote It Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Rochester, NY look for?

The top searched job categories for Remote It Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote It Support jobs?

Cities near Rochester, NY with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,351 per year, or $24.7 per hour.

Engineering Lead - Remote

Mindex

Rochester, NY • Remote

$105K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ClearTrack and MTSS Edge products. This is a hands-on player/coach role where you'll combine people leadership with technical execution, guiding engineers while actively contributing to software design, development, code reviews, troubleshooting, and delivery.

You'll play a key role in modernizing a business-critical platform, strengthening engineering practices, expanding product knowledge across the team, and introducing AI-assisted development in a practical, measurable way. We're looking for someone who enjoys mentoring others, solving complex technical challenges, and driving continuous improvement across people, process, and technology.

Compensation
$105,000 - $155,000

What You'll Accomplish
  • Lead, coach, and develop a team of software engineers through regular one-on-ones, performance feedback, career development, and mentorship
  • Guide the modernization of ClearTrack and MTSS Edge while maintaining stability for existing customers
  • Foster a collaborative engineering culture that encourages accountability, shared ownership, and continuous learning
  • Contribute directly to software architecture, design, development, code reviews, production support, and technical troubleshooting
  • Document and expand application architecture, business rules, and product knowledge to reduce knowledge silos and strengthen long-term maintainability
  • Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes, automation, observability, and secure software development
  • Drive architectural decisions around APIs, web applications, data access, cloud technologies, and infrastructure modernization
  • Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage dependencies, and deliver high-quality solutions
  • Lead technical response efforts for production issues and customer-impacting incidents through investigation, communication, and resolution
  • Champion the adoption of AI-assisted development practices across planning, coding, testing, documentation, and troubleshooting while measuring team effectiveness and outcomes

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
  • 5+ years of software engineering experience, including technical leadership and people management responsibilities
  • Proven experience coaching engineers, leading teams, and delivering business-critical software applications
  • Strong background in software architecture, legacy application modernization, and enterprise application development
  • Experience developing RESTful APIs, web applications, relational databases, JavaScript, HTML, and CSS
  • Experience improving CI/CD pipelines, source control, deployment automation, and release management using tools such as Azure DevOps, Jenkins, GitLab, Gradle, Ant, or similar
  • Experience with cloud-hosted applications, containerization, monitoring, observability, and production support
  • Strong understanding of secure software development practices, OAuth 2.0, authentication, authorization, API security, and data protection
  • Ability to learn and support Progress OpenEdge ABL; prior Progress OpenEdge experience is strongly preferred but not required
  • Experience collaborating with Product, UX, QA, Support, CloudOps, and business stakeholders in an Agile environment
  • Experience adopting or leading AI-assisted software development workflows is strongly preferred
Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

Benefits

  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities
Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.