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Full Time Cloud Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Support Specialist - MSP

Fairport, NY

$26 - $36/hr

Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key ... Experience working on a help desk or for a managed service provider (MSP) * Clear career path ...

Deloitte

Lead Cloud Security Analyst

Rochester, NY

Model collaborative behaviors and help mentor less experienced analysts, reinforcing Deloitte ... Assess and recommend embedding intensity across teams (e.g., full-time support for firewall ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll ... Experience in a help desk environment or software support highly desirable * Computer skills ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$95K - $130K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$95K - $130K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Description: Paylocity is an award-winning provider of cloud-based HR and payroll software ... Experience in a help desk environment or software support highly desirable * Computer skills ...

CALERO

Mobility Support Specialist

Rochester, NY · On-site

... work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports ... Help Desk tickets for issues such as data allowances or activations; and providing timely ...

Brown University

IT Support Consultant

Holley, NY · On-site

... p desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ... Regular Time Type: Full time Scheduled Weekly Hours: 40 Position Work Location: Onsite Submission ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... has helped organizations solve complex business challenges through custom software, cloud, data ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

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All JobsCloud Help Desk JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Rochester, NY

Full Time Cloud Help Desk information

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$12

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$33

How much do full time cloud help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for full time cloud help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a full time cloud help desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

How does a full time cloud help desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.

What are the key skills and qualifications needed to thrive as a full time cloud help desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What are the most commonly searched types of Cloud Help Desk jobs in Rochester, NY?

The most popular types of Cloud Help Desk jobs in Rochester, NY are:

What are popular job titles related to Full Time Cloud Help Desk jobs in Rochester, NY?

For Full Time Cloud Help Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Cloud Help Desk jobs in Rochester, NY look for?

The top searched job categories for Full Time Cloud Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Full Time Cloud Help Desk jobs?

Cities near Rochester, NY with the most Full Time Cloud Help Desk job openings:

Full Time Cloud Help Desk jobs near you

Security Officer Full Time Welcome Desk Security

Allied Universal

Rochester, NY • On-site

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,578 frontline employees who took The Breakroom Quiz

78th of 117 rated security

Job description

Overview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Full Time Welcome Desk Security in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Front Desk Security Professional at an aerospace and defense location, you will serve as a welcoming, professional presence while supporting access control, visitor management, and security-related communications. You will help maintain an orderly environment, respond to inquiries, and report concerns with integrity and care. Join Allied Universal to deliver exceptional service through teamwork in an agile, reliable, and innovative culture.
Position Type: Full Time
Pay Rate: $18.25 / Hour
Job Schedule:
DayTimeMon07:00 AM - 03:00 PMThur07:00 AM - 03:00 PMFri07:00 AM - 03:00 PMSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM
What You'll Do:
  • Provide customer service to employees, visitors, and contractors by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at an aerospace and defense location.
  • Staff the front desk, greet and screen visitors, verify identification and access authorization, and maintain visitor logs in accordance with site requirements.
  • Monitor access to the facility, direct authorized guests to appropriate areas, and communicate access concerns or unusual activity to designated personnel.
  • Respond to incidents and critical situations in a calm, problem-solving manner, following established site protocols.
  • Answer incoming calls, provide general information, and support security-related administrative tasks, including badge and key control, as assigned.

Minimum Requirements:
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1659668

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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