ZipRecruiter

Log In

1

Application Support Jobs in Rochester, NY (NOW HIRING)

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Provide all application support functions for system end-users. Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY · On-site

In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY

In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with ...

Lthc

IT Platform Admin I/II/III/IV

Rochester, NY · On-site

In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with ...

Van Bortel Chevrolet

General Application

Macedon, NY · On-site

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Chevrolet ...

Van Bortel Chevrolet

General Application

Macedon, NY · On-site

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Chevrolet ...

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

next page

Showing results 1-20

All JobsApplication Support JobsApplication Support Jobs in Rochester, NY

Application Support information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for application support in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Rochester, NY? The most popular types of Application Support jobs in Rochester, NY are:
What are popular job titles related to Application Support jobs in Rochester, NY? For Application Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Rochester, NY look for? The top searched job categories for Application Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support jobs? Cities near Rochester, NY with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rochester, NY as of August 2026, with employment types broken down into 47% Full Time, 47% Part Time, 2% Temporary, 2% Contract, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $159,040 per year, or $76.5 per hour.

CNC Application Engineer

FANUC America Corporation

Rochester, NY • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Who You Are
As our Application Engineer you will provide engineering expertise and guidance of all aspects of the application of FFA CNC system products to support OEM and end users in the purchase and integration of FANUC systems. You will work with customers from initial project development through follow-up support, grow sales and market share of FFA products at assigned accounts.
This is remote position, reporting to our Hoffman Estates, IL office. You will be supporting customers throughout Western New York and Ontario, including key areas such as Rochester, Buffalo, Syracuse, and the Greater Toronto/Hamilton region. You will either need to reside within a commutable distance of these territories or be willing to relocate to a centrally located area.
How It's Done
  • Serve as technical lead at assigned OEM/MTB/Retrofitter accounts by:
    • Suggesting CNC products to meet customer specifications
    • Supporting commissioning of CNC products for customer's application
  • Provide application and marketing support at end-user accounts by:
    • Providing application support on existing CNC products
    • Promoting FFA CNC products for key retrofit/new machine projects
  • Provide technical application assistance and support to Sales Engineers and prospective customers by:
    • Assisting with pre-installation technical discussion and recommendations - identify technical needs of customers
    • Accompanying sales engineer on prospective site meetings
    • Configuring complete systems to determine best technical solution for controls, servos and features
    • Developing BOM (bill of materials)
    • Providing new ideas and strategies for the application of CNC products in and outside of the machine tool industry
  • Assist the marketing & business development team to promote FFA products by:
    • Create technical presentations and white papers
    • Attend trade shows and give technical presentations
  • Support the Engineering Team and overall business goals by:
    • Providing required reports that highlight major customer activities together with brief hourly breakdown
    • Keeping manager aware of any difficult customer issues
    • Updating and maintaining Application Engineering calendar with their whereabouts when not working from the office
  • Support follow Application Engineering Team members by:
    • Writing Application Engineering reports and share findings on first time use of new products and functions
    • Providing product feedback and new product development requests to FANUC Japan as required
    • Liaise with FANUC Japan through formal technical questions only when issues cannot be resolved locally using existing documentation resources
    • Pass on new product knowledge to peers through internal, external and on-site training
  • Ability to travel at least 50% by plane or car domestically with possible international travel

What You Need
  • High School Diploma
  • 3 or more years of engineering experience within manufacturing, automation, or machine tool industry setting
  • Valid driver's license and passport, along with the ability to travel approximately 50%-by both land and air-to customer sites throughout the U.S. and Canada
  • Knowledge of FANUC CNC products, including CNC controls, servos, spindles, and software tools such as FAPT Ladder, FANUC Picture, Manual Guide i, Macro-Executor, FOCAS development, and related applications
  • Extensive knowledge of engineering principles, application development, and manufacturing processes, with emphasis on CNC, PLC, and servo systems
  • Ability to effectively present ideas and solutions to audiences ranging from machine tool operators to upper-level management
  • Ability to manage and prioritize multiple tasks and customers, ensuring timely follow-through and closure
  • Strong commercial mindset with technical sales skills

What Would Be Even Better
  • Bachelor's degree in Electrical Engineering (BSEE) or a related field
  • Three or more years of engineering experience within manufacturing, automation, or machine tool industry setting

It's Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program

FANUC American is seeking a qualified applicant for the Application Engineer position. The pay range for this position is $81,120 - $130,874 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.
Sponsorship will not be considered for this position
Equal Opportunity Employer, including disabled and veterans

Apply