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Application Support Jobs in Rochester, NY (NOW HIRING)

Van Bortel Chevrolet

General Application

Macedon, NY · On-site

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Automotive Group ...

Van Bortel Chevrolet

General Application

Macedon, NY · On-site

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Automotive Group ...

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

... system, Application support, Technical support Top Skills Details Outlook, MS Office, XP, 7, Helpdesk, support, service, Microsoft, network,Help desk,Customer service,Service desk,Helpdesk ...

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

... system, Application support, Technical support Top Skills Details Outlook, MS Office, XP, 7, Helpdesk, support, service, Microsoft, network,Help desk,Customer service,Service desk,Helpdesk ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in ... Explain product performance, application, and benefits to customers. * Resolve customer product ...

Stewart

Title Processing Support Specialist I

Rochester, NY · On-site

$33K - $55K/yr

Performs a wide range of support functions to assist in departmental processes * Follows clearly ... If you have a disability and need assistance or an accommodation in the application process, please ...

Python IT Solutions INC

Be Seen First

Network Installation/Support Specialist

Rochester, NY · On-site

$22/hr

... to support our organization's network infrastructure. Duties: - Install network hardware and ... application. Experience: * Network Hardware/Cabling: 2 years (Required) License/Certification:

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All JobsApplication Support JobsApplication Support Jobs in Rochester, NY

Application Support information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support jobs pay per year?

As of Jun 28, 2026, the average yearly pay for application support in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Rochester, NY? The most popular types of Application Support jobs in Rochester, NY are:
What are popular job titles related to Application Support jobs in Rochester, NY? For Application Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Rochester, NY look for? The top searched job categories for Application Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support jobs? Cities near Rochester, NY with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rochester, NY as of June 2026, with employment types broken down into 47% Full Time, 47% Part Time, 2% Temporary, 2% Contract, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $159,040 per year, or $76.5 per hour.
General Application

General Application

Van Bortel Chevrolet

Macedon, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Welcome to Van Bortel Chevrolet part of the Van Bortel Automotive Group that includes Van Bortel Subaru in Victor, Van Bortel Subaru of Rochester, and Van Bortel Ford. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
Kitty Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future.
Van Bortel Automotive Group Full Time Position Benefits:
  • Medical, Dental & Vision insurance
  • 401K Plan and match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Mentorship Program
  • Growth opportunities
  • Paid training
  • Life insurance
  • Legal services provided
  • Employee vehicle purchase plans
  • Health and wellness plan
  • Discounts on products and services

Qualifications:
  • We are looking for self-motivated and reliable individuals who are true team players.
  • All candidates must be willing to represent our company by being professional, friendly, courteous, respectful and considerate of customers and co-workers.
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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