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Application Support Jobs in Rochester, NY (NOW HIRING)

Ralliant

Key Accounts Application Engineer

Fairport, NY · On-site +1

Support manufacturing by answering technical questions as required and trouble-shooting order ... application process, please contact us at applyassistance@Ralliant.com. Pay Range The salary range ...

New York State

Youth Support Assistant

Rush, NY · On-site

$42K - $52K/yr

All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee's employment application, may bar appointment or result ...

StateJobsNY

Youth Support Assistant

NY · On-site

$42K - $52K/yr

All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee's employment application, may bar appointment or result ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in ... Explain product performance, application, and benefits to customers. * Resolve customer product ...

StateJobsNY

Youth Support Assistant (Hourly)

NY · On-site

$20.42/hr

Youth Support Assistants are required to attend training in approved Office of Children and Family ... application, may bar appointment or result in removal after appointment. Each case will be ...

New York State

Youth Support Assistant (Hourly)

Rush, NY · On-site

$20.42/hr

Youth Support Assistants are required to attend training in approved Office of Children and Family ... application, may bar appointment or result in removal after appointment. Each case will be ...

Stewart

Title Processing Support Specialist I

Rochester, NY · On-site

$33K - $55K/yr

Performs a wide range of support functions to assist in departmental processes * Follows clearly ... If you have a disability and need assistance or an accommodation in the application process, please ...

Brown University

IT Support Consultant

Holley, NY · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a ...

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

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Showing results 41-60

All JobsApplication Support JobsApplication Support Jobs in Rochester, NY

Application Support information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for application support in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Rochester, NY? The most popular types of Application Support jobs in Rochester, NY are:
What are popular job titles related to Application Support jobs in Rochester, NY? For Application Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Rochester, NY look for? The top searched job categories for Application Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support jobs? Cities near Rochester, NY with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rochester, NY as of August 2026, with employment types broken down into 47% Full Time, 47% Part Time, 2% Temporary, 2% Contract, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $159,040 per year, or $76.5 per hour.

Cash Application Specialist (Contractor)

CooperCompanies

Victor, NY • On-site

$22.90 - $27.93/hr

Full-time

Posted 25 days ago

Job description


At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
Job Summary:
The Cash Application Specialist focuses on transactional processing and data accuracy, including payment posting, reconciliation, and exception handling across multiple ERP systems. This position assists with audit requests, supports month-end close, and provides excellent customer service to internal stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.
Responsibilities
  • Cash Posting: Accurately apply customer payments to accounts in ERP systems; ensure proper coding and documentation.
  • Exception Handling: Investigate and resolve unapplied cash, short payments, and discrepancies promptly.
  • Reconciliation & Month-End Close: Assist with reconciliations and reporting activities; ensure deadlines are met.
  • Customer Service: Respond to inquiries from internal teams regarding payment status and application issues.
  • Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the cash application processes, leveraging GBS best practices.
  • Other Duties: Perform additional responsibilities as assigned by the Cash Application Supervisor.

Qualifications
  • Associate's degree in Accounting, Business or equivalent experience (preferred).
  • 0-2 years of AR/cash application or related experience (entry-level).
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
  • Strong attention to detail and accuracy in data entry.
  • Excellent organizational and time-management skills.
  • Effective communication and customer service skills.
  • Ability to work in a fast-paced Global Business Services environment.
  • Proficiency in Microsoft Excel and ERP systems.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.90 and $27.93 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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