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Tier 1 It Technical Support Jobs in Rochester, NY

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

The person in this position must have strong overall IT technical skills, while also having ... Provide 1st and 2nd, and 3rd tier support to SpaceX employees. * Manage on site inventory and the ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

... than one where we are not. Today SpaceX is actively developing the technologies to make this ... The person in this position must have strong overall IT technical skills, while also having ...

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

Serve as primary internal IT support resource (Tier 1-3). * Manage ticket intake, resolution ... Identify and reduce recurring technical issues. * Provide occasional after-hours support as needed ...

Syntec Optics

IT Analyst

Rochester, NY · On-site

Position Summary The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics' information technology systems. This role focuses on troubleshooting ...

Century Mold Co

Senior IT Technician

Rochester, NY · On-site

$70K - $95K/yr

The Senior IT Technician provides on-site technical support for Century Mold's Rochester, NY ... Provide on-site Tier 2 and Tier 3 support for workstations, mobile devices, printers, servers ...

Just Solutions

IT Support Specialist - MSP

Fairport, NY · On-site

$26 - $36/hr

You answer incoming phone calls from clients and provide clear, friendly technical assistance ... ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

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All JobsTier 1 It Technical Support JobsTier 1 It Technical Support Jobs in Rochester, NY

Tier 1 It Technical Support information

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$14

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$44

How much do tier 1 it technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for tier 1 it technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Tier 1 IT Technical Support specialist?

Tier 1 IT Technical Support specialists are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, such as password resets, software installations, and resolving connectivity problems. Their primary goal is to quickly identify and resolve common issues or escalate more complex problems to higher-level support teams. Tier 1 support is essential for ensuring smooth IT operations in organizations.

What are the key skills and qualifications needed to thrive as a Tier 1 IT Technical Support specialist?

To thrive as a Tier 1 IT Technical Support Specialist, you need foundational knowledge of computer hardware, software troubleshooting, and networking basics, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop applications, and basic diagnostic tools is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by Tier 1 IT Technical Support specialists, and how can they prepare for them?

Tier 1 IT Technical Support specialists often encounter challenges such as managing high call volumes, troubleshooting a wide variety of basic technical issues, and communicating clearly with users who have varying levels of technical knowledge. To prepare, it's helpful to develop strong customer service skills, learn to follow troubleshooting scripts efficiently, and stay organized to track and resolve tickets promptly. Building a solid understanding of common hardware and software problems, as well as practicing patience and clear communication, can make handling these challenges more manageable and rewarding.

What is the difference between Tier 1 It Technical Support vs Help Desk Technician?

AspectTier 1 It Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI-SAT, or similar
Work EnvironmentFrontline support, troubleshooting hardware/software issuesCustomer service-focused, remote or on-site support
Employer & Industry UsageIT service providers, corporate IT departmentsIT support centers, corporate help desks
Common Search & ComparisonOften compared for entry-level IT rolesSimilar roles, different terminology

Both roles provide entry-level technical support, focusing on troubleshooting hardware and software issues. While they share similar certifications and work environments, 'Help Desk Technician' emphasizes customer service and remote support, whereas 'Tier 1 It Technical Support' is more technical and hardware-oriented. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What is Tier 1 IT Technical Support?

Tier 1 IT Technical Support involves handling basic technical issues and customer inquiries, often serving as the first point of contact for users. Support staff troubleshoot common problems, provide solutions, and escalate complex issues to higher support levels when necessary, typically using remote tools and knowledge bases.

What are popular job titles related to Tier 1 It Technical Support jobs in Rochester, NY?

For Tier 1 It Technical Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Tier 1 It Technical Support jobs in Rochester, NY look for?

The top searched job categories for Tier 1 It Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Tier 1 It Technical Support jobs?

Cities near Rochester, NY with the most Tier 1 It Technical Support job openings:

Tier 1 It Technical Support jobs near you
Infographic showing various Tier 1 It Technical Support job openings in Rochester, NY as of June 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Sr. IT Support Technician

Innovative Solutions

Rochester, NY • On-site

$65K - $75K/yr

Full-time

Re-posted 10 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.

Location: Rochester, NY (In-office 5 days per week)

 

 

What is this role responsible for:

  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets

  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:

  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:

  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:

  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:

  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)
$65,000 - $75,000 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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