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Application Support Contract Jobs in Rochester, NY

Gleason

Customer Program Manager

Rochester, NY · On-site

$80K - $120K/yr

Work with management to align designated staffing required to support contract execution. * Problem ... Actively participate in the Gear Solution Engineering Team, supporting Application Engineering and ...

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Application Support Contract information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support contract jobs pay per year?

As of Jul 21, 2026, the average yearly pay for application support contract in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Application Support Contract position, and why are they important?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the job role of application support?

Application support involves assisting users with software applications, troubleshooting issues, and ensuring system functionality. Support specialists often work with ticketing systems, perform routine maintenance, and may require knowledge of specific tools or programming languages to resolve technical problems efficiently.

How much do application support specialists make in the US?

Application support specialists in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced professionals with specialized skills can earn over $80,000.

What contract job pays the most?

In application support contracting, senior roles such as Application Support Manager or Lead often command the highest pay, especially when requiring specialized skills like scripting, database management, or certifications such as ITIL. Contract positions with extensive experience, quick onboarding, and in high-demand industries tend to offer higher hourly rates or project-based compensation.

What is an Application Support Contract job?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

How to become an application support?

To become an application support specialist, candidates typically need a background in computer science, information technology, or related fields, along with strong problem-solving and communication skills. Familiarity with operating systems, databases, and support tools like ticketing systems is important, and certifications such as CompTIA A+ or ITIL can enhance job prospects. Gaining experience through internships or entry-level IT roles can also help build relevant skills for this position.

What are the typical responsibilities of an Application Support Contract role on a day-to-day basis?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are popular job titles related to Application Support Contract jobs in Rochester, NY? For Application Support Contract jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Application Support Contract jobs in Rochester, NY look for? The top searched job categories for Application Support Contract jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support Contract jobs? Cities near Rochester, NY with the most Application Support Contract job openings:
Application Support Contract jobs near you
Commercial Manager

Commercial Manager

Magnetic Technologies Corporation

Rochester, NY • On-site

$120K - $140K/yr

Full-time

Re-posted 13 days ago

Job description

Why Join Arnold?

Arnold Magnetic Technologies is a global leader in high-performance magnetic materials and precision magnetic assemblies. Our products are mission-critical to applications across aerospace, defense, energy, medical, and automotive markets. You’ll be joining a team that is enabling innovation in electric propulsion, defense electronics, and advanced weapon systems through cutting-edge magnetic technology.

Job Summary:

The Commercial Manager is responsible for driving revenue growth and profitability within the Precision Thin Metals and Alnico product lines by combining deep commercial & technical expertise with strategic commercial leadership. This role serves as a key liaison between engineering, operations, and customers to deliver high-value technical solutions and expand market share in critical industries such as aerospace, defense, energy, medical, and industrial applications.

The position leads customer engagement, technical sales strategy, and commercial negotiations while ensuring alignment with product capabilities, manufacturing processes, and long-term business objectives.

Key Responsibilities

Commercial Leadership

  • Develop and execute commercial strategy for Precision Thin Metals and Alnico products.
  • Identify and pursue new business opportunities, key accounts, and strategic markets.
  • Manage customer relationships from technical evaluation through commercial negotiation and contract closure.
  • Drive revenue growth, margin improvement, and market penetration via sound product management.

Technical Sales & Application Support

  • Serve as the primary technical-commercial interface between customers and internal engineering teams.
  • Support customers with material selection, application engineering, and product performance optimization.
  • Provide expertise in precision strip and foil, magnetic materials, precision strip processing, and Alnico magnet applications.
  • Provide solution selling and support for Precision Thin Metals alloys including Titanium, Stainless Steel, Nickel Alloys, Nickel Iron, Magnetic & Cobalt alloy, NGOES.


Strategic Account Management

  • Manage and grow key strategic accounts across aerospace, defense, energy, electronics, and industrial sectors.
  • Lead complex technical sales cycles and multi-stakeholder engagements.
  • Negotiate pricing, contracts, and long-term supply agreements.

Cross-Functional Collaboration

  • Partner with R&D, product management, engineering, and operations to align commercial strategy with product capabilities.
  • Support product development initiatives based on customer needs and market trends.
  • Coordinate with supply chain and manufacturing to ensure feasibility, capacity alignment, and delivery commitments.

Market & Competitive Intelligence

  • Analyze market trends, competitive landscape, and emerging technologies related to precision thin metals and magnetic materials.
  • Provide insights that guide pricing strategy, product roadmap, and business development priorities.

Financial & Performance Management

  • Manage sales forecasts, revenue targets, and pipeline development.
  • Monitor margins and contribute to pricing strategies to ensure profitability.
  • Provide regular performance reporting and strategic recommendations to senior leadership.


Qualifications

Education & Experience

  • Bachelor’s degree in Engineering, Materials Science, Metallurgy, Business Administration (Masters or Advanced Technical degree preferred).
  • Minimum of 8-12+ years of experience in business development, technical sales, or account management within one or more of the following areas:
    • Precision thin metals and specialty alloys
    • Magnetic materials and permanent magnets (Alnico, rare earth magnets)
    • Metallurgical processing and manufacturing methods
    • Aerospace, defense, medical, or energy material applications
  • Demonstrated success managing complex technical products and strategic accounts.
  • Strong understanding of specialty alloys, strip/foil processing, or related manufacturing processes (e.g., Titanium, stainless, nickel, cobalt, iron-based alloys).
  • Proven track record of winning new business and growing strategic accounts.
  • Ability to travel (~30–50%) domestically and internationally.
  • Proven Experience with CRM tools and pipeline management.

Skills and Competencies

  • Demonstrated expertise in technical and consultative sales
  • Proven ability to translate complex engineering requirements into commercially viable solutions
  • Strong strategic thinking with experience driving market development and growth initiatives
  • Advanced negotiation skills with experience managing contracts and commercial agreements
  • Effective cross-functional leadership and collaboration across engineering, product, and business teams
  • Customer-centric approach to decision-making and relationship management
  • Established technical credibility with engineering and product stakeholders
  • Excellent communication and presentation skills, with the ability to influence diverse audiences
  • Proven track record leading complex technical sales cycles and initiatives
  • Strong customer relationship management and key account development experience
  • Robust financial and business acumen with the ability to support revenue growth objectives


#ALN #PTM

Location: (Flexible / Remote with travel) or (Woodstock IL)