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Application Support Contract Jobs in Rochester, NY

West New York School District

1.0 FTE UPK Teacher

Elba, NY · On-site

$45K/yr

If you are interested in joining an incredible district that is focused on supporting students well ... Please make sure to complete an application by clicking here for this job posting. Job Attachment ...

New

L3HHCM20

Lead, Labor Relations

Rochester, NY

This position will be part of a team responsible for contract administration, grievance, and ... Supporting a bargaining unit, including the interpretation and application of the CBA, grievance ...

Monro Inc

Senior Director - Front Office IT

Fairport, NY

$165K - $185K/yr

Lead teams responsible for application development, integration, and support, fostering an agile ... Manage vendor contracts for all software & outside services within the Front Office application ...

Monro, Inc.

Senior Director - Front Office IT

Fairport, NY · On-site

$165K - $185K/yr

Lead teams responsible for application development, integration, and support, fostering an agile ... Manage vendor contracts for all software & outside services within the Front Office application ...

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All JobsApplication Support Contract JobsApplication Support Contract Jobs in Rochester, NY

Application Support Contract information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support contract jobs pay per year?

As of Jun 28, 2026, the average yearly pay for application support contract in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Application Support Contract position, and why are they important?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is an Application Support Contract job?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

What are the typical responsibilities of an Application Support Contract role on a day-to-day basis?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What job categories do people searching Application Support Contract jobs in Rochester, NY look for? The top searched job categories for Application Support Contract jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support Contract jobs? Cities near Rochester, NY with the most Application Support Contract job openings:
Application Support Contract jobs near you
NTID Service Desk Representative II

NTID Service Desk Representative II

Rochester Institute of Technology

Rochester, NY • On-site

$19.65 - $31.45/hr

Full-time

Posted 10 days ago

Rochester Institute Of Technology rating

8.2

Company rating: 8.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

111th of 541 rated colleges and universities

Job description

Essential Duties & Responsibilities
  • Serves as the first point of contact for customer support, providing assistance via phone, chat, tickets, and in-person interactions
  • Documents and logs all customer interactions in the ticketing system, ensuring accurate records and leveraging knowledge management resources for efficient issue resolution
  • Resolves customer inquiries by troubleshooting problems, coordinating with internal departments, and escalating complex cases when necessary
  • Trains and supervises student support staff, ensuring proper workflow, scheduling, and performance evaluation to maintain high service standards
  • Collaborates with faculty, staff, and external partners to assess service needs, schedule resources, and ensure the successful use of provided technology and support services
  • Maintains up-to-date knowledge of technologies, policies, and procedures through continuous training and professional development to enhance customer support quality
  • Other duties as assigned

Knowledge, Skills, & Abilities
  • Knowledge of technical support principles, troubleshooting methodologies, and customer service best practices
  • Knowledge of ticketing systems, knowledge management resources, and documentation procedures
  • Skill in providing high-quality customer service through multiple channels such as phone, chat, tickets, and in-person interactions
  • Skill in training, supervising, and managing a diverse student workforce, including scheduling, performance evaluation, and workflow delegation
  • Ability to analyze and resolve technical and operational issues efficiently while maintaining a high first-contact resolution rate
  • Ability to collaborate with internal and external stakeholders to assess support needs, provide solutions, and ensure seamless service delivery

Minimum Education & Experience
  • High School diploma or GED
  • 3 years of relevant experience
  • Equivalent combination of experience and education may be considered

Job Level Overview
Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.
  • Manage NTID technology procurement tasks from request through final delivery and setup, including creating purchase requisitions, maintaining accurate records, charging purchases to appropriate budgets, and coordinating vendor communication.
  • Oversee inventory tasks, including asset tracking, tagging, and related recordkeeping to ensure accurate documentation of institute assets.Ensure all requirements for tracking of technology and inventory are adhered to, including complying with requirements for federal funding, information security and auditing.
  • Coordinate with the RIT Accounting department to oversee and complete the annual capital asset review and certification.
  • Oversee print operations across the college, including monitoring and ordering supplies, performing routine troubleshooting and minor repairs, coordinating procurement of new devices, maintaining support contracts and related billing, escalating service issues, and processing end-of-life devices.
  • Monitor and maintain inventory of departmental supplies, ordering replenishments as needed
  • Process retired technology equipment, including verifying completion of required decommissioning procedures, maintaining accurate records, and coordinating disposal tasks in accordance with information security requirements.
  • Coordinate technical support for NTID events, including intake of service requests, gathering requirements, coordinating support with internal staff, and maintaining estimates, billing documentation, and records.
  • Perform daily mail room tasks, including sorting and distributing mail and packages to appropriate individuals and departments.
  • Exercise a high level of attention to detail, accuracy, initiative, and problem-solving in completing work, managing priorities, and addressing operational needs.
  • Apply strong technical and administrative proficiency in the use of ticketing systems, spreadsheets, and other business applications to analyze data from multiple systems, generate reports, and support daily operational needs.
  • Perform other duties as assigned in support of the NTID Service Center, departmental operations, and needs of the college.
  • ASL skills or willingness to learn.

FLSA Category
Non-Exempt
Work Location
On Campus
Compensation
$19.65-$31.45
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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About Rochester Institute of Technology

Sourced by ZipRecruiter

Rochester Institute of Technology (RIT) is a preeminent institution in the education services industry, located in Rochester, NY, US. Renowned globally for its innovative and industry-aligned education, RIT was established in 1829 and has since then been committed to offering academic rigor in fields of study with an emphasis on applied learning. This is evidenced by their broad spectrum of undergraduate and graduate programs in areas such as engineering, science, business, and fine arts. RIT's mission centers on providing technology-based educational programs for career-minded students.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

Year founded

1829

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