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Application Support Jobs in Rochester, NY (NOW HIRING)

Curbell, Inc.

General Application

Rochester, NY · On-site

... application. As we continue to expand, new opportunities frequently open across a variety of ... Customer Service & Support * Marketing & Communications * Finance & Accounting * Human Resources ...

Northland Controls

Application Engineer

Pittsford, NY · On-site

$65K/yr

Northland Controls is seeking an experienced Application Engineer to support multiple integration projects for one of our largest global customers. This role is responsible for programming, testing ...

Northland Controls

Application Engineer

Pittsford, NY · On-site

Northland Controls is seeking an experienced Application Engineer to support multiple integration projects for one of our largest global customers. This role is responsible for programming, testing ...

L3HHCM20

Specialist, Application Developer

Rochester, NY · On-site

$79K - $146K/yr

Support end-to-end software development activities, including requirements analysis, architecture ... Optimize application performance, scalability, and cost-efficiency of AI workloads * Ensure ...

Fermilab

Application Physicist I

Batavia, NY

$63K - $89K/yr

What your day-to-day as an Application Physicist at Fermilab will look like: * Job assignments may ... We support discovery science experiments in Illinois and locations around the world, including deep ...

Van Bortel Chevrolet

General Application

Macedon, NY

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Automotive Group ...

Van Bortel Chevrolet

General Application

Macedon, NY · On-site

We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future. Van Bortel Automotive Group ...

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Showing results 1-20

All JobsApplication Support JobsApplication Support Jobs in Rochester, NY

Application Support information

See Rochester, NY salary details

$30.6K

$159K

$203.3K

How much do application support jobs pay per year?

As of Jun 28, 2026, the average yearly pay for application support in Rochester, NY is $159,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $202,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Rochester, NY? The most popular types of Application Support jobs in Rochester, NY are:
What are popular job titles related to Application Support jobs in Rochester, NY? For Application Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Rochester, NY look for? The top searched job categories for Application Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Application Support jobs? Cities near Rochester, NY with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rochester, NY as of June 2026, with employment types broken down into 47% Full Time, 47% Part Time, 2% Temporary, 2% Contract, and 2% Summer. Highlights an 100% In-person job distribution, with an average salary of $159,040 per year, or $76.5 per hour.

GENERAL APPLICATION TO GET IN TOUCH

William B Morse Lumber Co

Rochester, NY

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Description

SUMMARY: This General Application option allows you to express interest in our company without applying to a specific job. Please click on 'Apply', fill out the online application,

and attach your resume.


WORK AUTHORIZATION: US Person (US Citizen or Permanent Resident)


CORE VALUES:

Integrity

Customer Service

Accountability

Teamwork

Solutions Orientation

Operational Excellence


WE OFFER A COMPREHENSIVE BENEFITS PACKAGE:

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

401(k) Match

Paid Time Off

Paid Holidays

Employee Referral

Employee Purchase Discount

Employee Assistance Plan

WHO WE ARE:

Our commitment to providing up-to-date, modern products and support combined with that time tested ability to serve the building industry is our heritage.

For a century and a half, thousands of loyal Morse customers and generations of dedicated Morse employees have shared in the building of this community.

We are proud of our past and enthusiastic about our future!




Apply