Technical Support Manager Jobs in Rochester, NY (NOW HIRING)

You will be joining one of our most strategic initiatives to build a cloud-based software-as-a-service unified security solution supporting access control, video, intrusion, and monitoring capabilities. As part of the engineering team, you will work in a continuous delivery environment and contribute to features that directly impact our customers daily.

The Technical Product Owner (TPO) for the cloud portfolio is a highimpact role responsible for owning and driving product design and consistency across a cloud-based security ecosystem that includes hardware, firmware, APIs, mobile aps, and systemlevel integrations.

This role serves as the backbone between Offering Management, User Experience, and Engineering to translate product vision into prioritized, deliveryready backlogs for multiple teams.

YOU MUST HAVE

• Bachelor's degree or higher in Computer Science, Engineering, or another related field.
• Minimum of 5 years of experience in software/system product development or technical support.
• Proven experience as a Product Owner in complex, multiteam environments.
• Experience working with hardwaresoftware integrated systems (embedded, firmware).
• Experience working with continuous delivery and dynamic roadmaps.
• Strong expertise translating high level product vision into incrementally deliverable features.
• Excellent communication, prioritization, and stakeholder management skills.

WE VALUE

• Background in physical security, access control, video, or similar domains.
• Experience in cybersecurity, certification, or compliancedriven product environments.
• Experience working in global, distributed engineering organizations.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S.citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability toobtain an export authorization.

The salary range for this position is ($128,000 - $160,000). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 7/2/2026

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell click here: Honeywell - The Future Is What We Make It

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems.

• Own and manage endtoend product backlogs including feature definition, grooming, and acceptance.
• Translate customer, offering, regulatory, and cybersecurity requirements into clear capabilities, features, and user stories.
• Support roadmap planning and feature prioritization.
• Act as the interface between Engineering, Cybersecurity, Certification, Documentation, and Offering teams.
• Participate in portfolio reviews, stakeholder syncs, and release planning forums.