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Technical Support Associate Jobs in Albany, NY (NOW HIRING)

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on ...

Albanymed

Programmer Analyst - End Use Support

Albany, NY · On-site

$70K - $108K/yr

Escalate complex issues to appropriate technical teams when necessary. Computer Imaging and ... Required Qualifications Associate degree in Information Technology, Computer Science, or related ...

KLA

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

CSEs prepare field service reports on all support activity as part of tracking and accounting for ... technical audience. Minimum Qualifications Associates or work experience of 3 years. Base Pay Range ...

Orbotech

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

CSEs prepare field service reports on all support activity as part of tracking and accounting for ... technical audience. Minimum Qualifications Associates or work experience of 3 years. Base Pay Range ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

... technical audience. Minimum Qualifications Bachelor's Level Degree or Associate's Level Degree and 3 years experience Base Pay Range: $29.19 - $49.62 Per Hour Primary Location: USA-NY-Malta-KLA KLA ...

KLA Corporation

Customer Support Engineer

Malta, NY

$29.19 - $49.62/hr

CSEs prepare field service reports on all support activity as part of tracking and accounting for ... technical audience. Minimum Qualifications Associates or work experience of 3 years. Base Pay Range ...

Orbotech

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... technical audience. Minimum Qualifications Bachelor's Level Degree or Associate's Level Degree and 3 years experience Base Pay Range: $29.19 - $49.62 Per Hour Primary Location: USA-NY-Malta-KLA KLA ...

KLA

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... technical audience. Minimum Qualifications Bachelor's Level Degree or Associate's Level Degree and 3 years experience Base Pay Range: $29.19 - $49.62 Per Hour Primary Location: USA-NY-Malta-KLA KLA ...

Revel Staffing

IT Help Desk Specialist

Saratoga Springs, NY · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Albany, NY

Technical Support Associate information

See Albany, NY salary details

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How much do technical support associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support associate in Albany, NY is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.25 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Albany, NY?

The most popular types of Technical Support jobs in Albany, NY are:

What are popular job titles related to Technical Support Associate jobs in Albany, NY?

For Technical Support Associate jobs in Albany, NY, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Albany, NY look for?

The top searched job categories for Technical Support Associate jobs in Albany, NY are:

What cities near Albany, NY are hiring for Technical Support Associate jobs?

Cities near Albany, NY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Albany, NY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,997 per year, or $24.5 per hour.

Technical Support Associate

Round Lake, NY • On-site

Wyrestorm
Electrical Equipment, Appliance, and Component Manufacturing • 51 - 200 employees
Learn more about Wyrestormexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description


WyreStorm is an award-winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate.
Job Description:
  • Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively.
  • Offer design assistance to customer via phone, chat and email.
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
  • Offer level 1 assistance to the company employees pertaining to IT related matters.
  • Maintain positive, professional relationships with internal and external clients.
  • Must be able to work independently and as part of a team.
  • Maintain accurate, clear and concise records of all calls and contacts.
  • Must have reliable home high speed internet for working from home occasions.
  • Must have reliable transportation.

Schedule:
  • 8 hour shift
  • Monday to Friday

Requirements
Preferred Qualifications:
  • Associates in an IT or AV related field.
  • 2 years experience in a AV or IT installation.
  • AV Technologist certification

or
  • High School diploma
  • 4 years experience within an AV/IT installation/support field.

WyreStorm Technologies Corp is an equal opportunity employer
Benefits
WyreStorm has an extremely generous benefits package including 100% employer paid health and life insurance.
Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Apply