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Entry Level Email Chat Support Jobs in Rochester, NY

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...

Public Partnerships LLC

IOS Specialist

Rochester, NY · On-site

$17.75 - $24/hr

... Support Specialist by performing entry-level registration and verification tasks such as I-9 ... email, chat systems). * Attention to Detail: High attention to detail, ensuring that all client ...

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Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Rochester, NY? The most popular types of Email Chat Support jobs in Rochester, NY are:
What are popular job titles related to Entry Level Email Chat Support jobs in Rochester, NY? For Entry Level Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Rochester, NY look for? The top searched job categories for Entry Level Email Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Email Chat Support jobs? Cities near Rochester, NY with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 79% Full Time, 3% Part Time, 1% Temporary, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Support Specialist

Customer Support Specialist

FirstLight

Victor, NY • On-site

$22 - $25/hr

Full-time

Posted 16 days ago

Job description

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:
    • Local Number Portability
    • 911 Service
    • Directory
    • Toll Free
    • Type II and Off Net Copper
    • Network Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer billing an Ad-Hoc repair billing.
  • Sales/Transitions and other revenue generating activities within the department.
  • Provisioning within Voice and Internet delivery platforms as required.
  • Assist technicians with material and scheduling support.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Strong communication skills. Must be able to balance multiple, complex and time sensitive duties all at the same time.
  • Working knowledge of: Salesforce and Microsoft Office Suite, including Teams is preferred.
  • Experience in handling challenging interpersonal situations using flexibility to create positive change.
  • Strong face to face, written and verbal communication skills.
  • Experience diffusing difficult customer situations.

EDUCATION and/or EXPERIENCE:

  • High School Diploma and minimum of 2 years relevant experience in a CLEC environment.
  • Associates Degree and 4 years’ experience in a CLEC environment preferred.

About FirstLight:

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.