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Entry Level Email Chat Support Jobs in Rochester, NY

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

The Arc Wayne

Direct Support Professional

Newark, NY

$21.19/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... email, internet and web-based programs We are hiring immediately for entry-level candidates with ...

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$17.69 - $22.25/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... email, internet and web-based programs We are hiring immediately for entry-level candidates with ...

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$17.69 - $22.25/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... email, internet and web-based programs We are hiring immediately for entry-level candidates with ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Rochester, NY

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Rochester, NY? The most popular types of Email Chat Support jobs in Rochester, NY are:
What job categories do people searching Entry Level Email Chat Support jobs in Rochester, NY look for? The top searched job categories for Entry Level Email Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Email Chat Support jobs? Cities near Rochester, NY with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 59% Full Time, 11% Part Time, 1% Temporary, and 29% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution.
Service Associate - Insurance Services, P&C

Service Associate - Insurance Services, P&C

Paychex

Rochester, NY • On-site

$18/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

204th of 449 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of Paychex P&C/Workers comp
  • taking calls via an inbound call queue, making outbound calls to clients and working as liaison with the Internal teams & carriers to resolve client issues
  • May also conducting research for clients as well as manage emails, faxes, and reports.
  • 4 - 8 weeks of Property and Casualty /Workers comp training and job shadowing.

Qualifications
  • Associate's Degree - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00/Hr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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