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Entry Level Email Chat Support Jobs in Rochester, NY

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Acquisition Specialist

Webster, NY · On-site

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Webster, NY

$17 - $20/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

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All JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Rochester, NY

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Rochester, NY? The most popular types of Email Chat Support jobs in Rochester, NY are:
What are popular job titles related to Entry Level Email Chat Support jobs in Rochester, NY? For Entry Level Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Rochester, NY look for? The top searched job categories for Entry Level Email Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Email Chat Support jobs? Cities near Rochester, NY with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 79% Full Time, 3% Part Time, 1% Temporary, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Full Time Customer Service Representative $18-$20 hourly

Full Time Customer Service Representative $18-$20 hourly

Raymour & Flanigan

Victor, NY • On-site

$18 - $20/hr

Full-time

Medical, Retirement

Posted 16 days ago

Raymour & Flanigan rating

6.1

Company rating: 6.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

36th of 58 rated furniture retailers

Job description

Who we are:
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

What Raymour & Flanigan employees say

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