We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Service Desk Support Tech II
Rochester, NY · On-site
$21.78 - $30.53/hr
Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer ...
Service Desk Support Tech II
Rochester, NY · On-site
$21.78 - $30.53/hr
Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer ...
Customer Service Lead
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Victor, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
... Chat support Email support CRM (Customer Relationship Management)
... Chat support Email support CRM (Customer Relationship Management)
... Chat support Email support CRM (Customer Relationship Management)
... Chat support Email support CRM (Customer Relationship Management)
... Chat support Email support CRM (Customer Relationship Management)
Service & Support Specialist I
Victor, NY · On-site
Accurately and efficiently enters sales orders into ERP system received by phone, email or chat ... Supports CVI and Department objectives. * As business needs dictate, work extended hours to ...
Service & Support Specialist I
Victor, NY · On-site
Accurately and efficiently enters sales orders into ERP system received by phone, email or chat ... Supports CVI and Department objectives. * As business needs dictate, work extended hours to ...
IT Support Analyst
Rochester, NY · On-site
$65K - $65K/yr
As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...
IT Support Analyst
Rochester, NY · On-site
$65K - $65K/yr
As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...
IT Support Analyst
Rochester, NY · On-site
$65K - $65K/yr
As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...
Quick apply
IT Support Analyst
Rochester, NY · On-site
$65K - $65K/yr
As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Quick apply
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Service & Support Specialist I
Victor, NY · Hybrid
$21 - $22/hr
... chat and correspondence) from internal and external customers; including but not limited to ... Supports team concepts, the goals and objectives of the department. Experience: * Minimum of two ...
Service & Support Specialist I
Victor, NY · Hybrid
$21 - $22/hr
... chat and correspondence) from internal and external customers; including but not limited to ... Supports team concepts, the goals and objectives of the department. Experience: * Minimum of two ...
Mobility Support Specialist
Rochester, NY · On-site
Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with ... such as chat, calls, and tickets. SKILLS and COMPETENCIES: * Proficiency using and ...
Quick apply
Mobility Support Specialist
Rochester, NY · On-site
Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with ... such as chat, calls, and tickets. SKILLS and COMPETENCIES: * Proficiency using and ...
Mobility Support Specialist
Rochester, NY · On-site
$22.50/hr
Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with ... chat, calls, and tickets. SKILLS and COMPETENCIES: * Proficiency using and navigating multiple ...
New
Mobility Support Specialist
Rochester, NY · On-site
$22.50/hr
Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with ... chat, calls, and tickets. SKILLS and COMPETENCIES: * Proficiency using and navigating multiple ...
New
E-commerce Support Specialist
Canandaigua, NY · On-site
$18 - $25/hr
Respond to customer inquiries via email, chat, or phone in a timely manner. * Assist customers with order placement, payment processing, and product selection. * Resolve customer complaints and ...
E-commerce Support Specialist
Canandaigua, NY · On-site
$18 - $25/hr
Respond to customer inquiries via email, chat, or phone in a timely manner. * Assist customers with order placement, payment processing, and product selection. * Resolve customer complaints and ...
Chat Support information
See Rochester, NY salary details
$14.23 - $16.95
14% of jobs
$18.37 is the 25th percentile. Wages below this are outliers.
$16.95 - $19.66
21% of jobs
$19.66 - $22.38
14% of jobs
The median wage is $22.54 / hr.
$22.38 - $25.10
18% of jobs
$26.95 is the 75th percentile. Wages above this are outliers.
$25.10 - $27.81
12% of jobs
$27.81 - $30.53
6% of jobs
$30.53 - $33.25
4% of jobs
$33.25 - $35.97
3% of jobs
$35.97 - $38.68
3% of jobs
$38.68 - $41.40
3% of jobs
$41.40 - $44.12
1% of jobs
$14
$25
$44
How much do chat support jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.
What are some common challenges faced by chat support representatives, and how can they be managed effectively?
Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.
What is the difference between Chat Support vs Customer Service Representative?
| Aspect | Chat Support | Customer Service Representative |
|---|---|---|
| Primary Role | Handle customer inquiries via live chat platforms | Assist customers through phone, email, or in-person interactions |
| Work Environment | Online, computer-based, often remote | Office, call center, or remote |
| Required Skills | Typing speed, written communication, problem-solving | Verbal communication, empathy, multitasking |
| Common Certifications | None typically required, but customer service or communication courses help | Customer service certifications may be preferred |
Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.
Are remote chat support jobs legit?
Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.
What are the key skills and qualifications needed to thrive as a chat support representative?
To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.
What is a chat support representative?
Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
How do you become a chat support agent?
To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What are popular job titles related to Chat Support jobs in Rochester, NY? For Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Rochester, NY look for? The top searched job categories for Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Chat Support jobs? Cities near Rochester, NY with the most Chat Support job openings:
Full-time
Re-posted 26 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.