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Chat Support Jobs in Rochester, NY (NOW HIRING)

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

Infojini Inc

Customer Support

Rochester, NY

$16.75 - $21.50/hr

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills. Candidates must type at least 30 words per minute and must ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Rochester, NY

Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What are popular job titles related to Chat Support jobs in Rochester, NY? For Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Rochester, NY look for? The top searched job categories for Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Chat Support jobs? Cities near Rochester, NY with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Mobility Support Specialist

Telesoft LLC dba MDSL

Rochester, NY • On-site

$22.50/hr

Other

Posted 4 days ago

Job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero's corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.
As a specialist you will:

  • Provide 1st line support to end-users through high volume calls, chats, and tickets.
  • Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
  • Update required ticketing systems continuously.
  • Provide and maintain a high quality of service.
  • Partner with the Service Operations Team.
  • Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
  • De-escalate dissatisfied customers with professionalism, patience, and support.
  • Escalate all issues that cannot be completed within SLAs to management as soon as possible.
  • Meet all team metrics and goals, set by management.
  • Perform other duties as needed upon request from immediate supervisor.
EDUCATION and EXPERIENCE required:
  • Bachelors' degree preferred; high school diploma or equivalent required.
  • Mobile Device and Service Support experience desired.
  • Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
  • Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
  • Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.
SKILLS and COMPETENCIES:
  • Proficiency using and navigating multiple computer applications and systems.
  • Strong attention to detail and commitment to accuracy.
  • Adaptability and resilience in a fast-paced, high-volume environment.
  • Effective time management and prioritization skills with the ability to manage competing demands.
  • Results-oriented mindset with the ability to meet deadlines and service-level expectations.
  • Strong interpersonal skills and the ability to work collaboratively across teams.
  • Efficient keyboarding and data entry skills with a high degree of accuracy.
  • Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
The starting hourly rate for this position is $22.50. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

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