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Online Chat Representative Jobs in Rochester, NY

Paychex

Service Representative

Rochester, NY · On-site +1

$14.71 - $27.32/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Rochester, NY

Online Chat Representative information

See Rochester, NY salary details

$11

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$33

How much do online chat representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat representative in Rochester, NY is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.79 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Rochester, NY?

The most popular types of Chat Representative jobs in Rochester, NY are:

What are popular job titles related to Online Chat Representative jobs in Rochester, NY?

For Online Chat Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Rochester, NY look for?

The top searched job categories for Online Chat Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Chat Representative jobs?

Cities near Rochester, NY with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $43,525 per year, or $20.9 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 17 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply