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Online Chat Representative Jobs in Rochester, NY

Paychex

Service Representative - MSP

West Henrietta, NY · On-site

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Paychex

Service Representative - MSP

West Henrietta, NY · On-site +1

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Iberdrola

Representative - Field Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Representative - Field Customer Service Location: Rochester, NY Work type: Office (on-site) The ... If you are an individual with a disability or a disabled veteran who is unable to use our online ...

Iberdrola

Representative - Field Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Representative - Field Customer Service Location: Rochester, NY Work type: Office (on-site) The ... If you are an individual with a disability or a disabled veteran who is unable to use our online ...

Iberdrola

Representative - Field Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Representative - Field Customer Service Location: Rochester, NY Work type: Office (on-site) The ... If you are an individual with a disability or a disabled veteran who is unable to use our online ...

Iberdrola

Representative - Field Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Representative - Field Customer Service Location: Rochester, NY Work type: Office (on-site) The ... If you are an individual with a disability or a disabled veteran who is unable to use our online ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Anderson Equipment Company

Sales Representative

Henrietta, NY · On-site

$60K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary: Heavy Equipment Sales Representative has opportunity to Sell and Rent equipment and attachments in an assigned geographic territory. Anderson Equipment Company will support sales ...

Prism Biotech

Sales Representative - Biotech

Pittsford, NY · On-site

$87K - $118K/yr

Pharmaceutical Sales Representative (Specialty to entry level both available) Pharmaceutical Sales Rep Opening Summary: We are seeking driven, capable, vivacious as well as positive sales account ...

Sports Illustrated Collect

Be Seen First

On Air Salesperson (Card Breaking / Live e-Commerce)

Rochester, NY · On-site

$40K - $300K/yr

  • PTO

... represent Sports Illustrated Collect at industry events. What You'll Do * Host and lead live group ... Engage and grow our audience by actively managing the live chat and encouraging participation.

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Showing results 21-40

All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Rochester, NY

Online Chat Representative information

See Rochester, NY salary details

$11

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$33

How much do online chat representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat representative in Rochester, NY is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.79 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Rochester, NY?

The most popular types of Chat Representative jobs in Rochester, NY are:

What are popular job titles related to Online Chat Representative jobs in Rochester, NY?

For Online Chat Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Rochester, NY look for?

The top searched job categories for Online Chat Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Chat Representative jobs?

Cities near Rochester, NY with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $43,525 per year, or $20.9 per hour.

Service Representative - MSP

Paychex

West Henrietta, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

236th of 494 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions

Qualifications
  • Bachelor's Degree - Preferred

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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