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Remote Multilingual Customer Service Jobs in Rochester, NY

HMG Careers

Remote Sales and Service Advisor

Piffard, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Multilingual Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote multilingual customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote multilingual customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a remote multilingual customer service?

A Remote Multilingual Customer Service job involves assisting customers from various regions and backgrounds in multiple languages, all while working from a remote location. Employees in this role handle inquiries, provide support, and resolve issues via phone, email, chat, or other digital channels. These positions require strong communication skills in two or more languages and the ability to adapt to different cultural expectations. Remote Multilingual Customer Service representatives are essential for companies that serve global markets, as they help bridge language barriers and deliver high-quality support.

How do remote multilingual customer service representatives handle communication challenges across different languages and time zones?

Remote multilingual customer service representatives often use a combination of translation tools, language training, and clear documentation to effectively communicate with customers from diverse linguistic backgrounds. They must be adaptable to various time zones, which may require flexible scheduling or shift work. Collaboration with team members and supervisors is usually facilitated through virtual meetings and shared online platforms, ensuring smooth workflow and knowledge sharing. This environment fosters strong communication skills and can open pathways to leadership or quality assurance roles within customer service teams.

What are the key skills and qualifications needed to thrive as a remote multilingual customer service representative?

To thrive as a Remote Multilingual Customer Service representative, you need fluency in multiple languages, strong problem-solving abilities, and a background in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and communication tools like Zendesk or Salesforce is typically required. Exceptional active listening, cultural sensitivity, and clear written and verbal communication skills help you stand out in this role. These competencies ensure effective support for diverse customers, enhance satisfaction, and contribute to a company's global reputation.

What is the difference between Remote Multilingual Customer Service vs Remote Customer Support?

AspectRemote Multilingual Customer ServiceRemote Customer Support
Required CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome-based, online communication with customers in multiple languagesHome-based, online or phone support for general customer inquiries
Employer & Industry UsageRetail, tech, travel, and service industries with international clientsRetail, tech, telecom, and service sectors serving local and national customers

Remote Multilingual Customer Service involves assisting international customers in multiple languages, often requiring language certifications. Remote Customer Support typically focuses on resolving product or service issues in a single language. Both roles are home-based and essential for customer satisfaction, but the multilingual aspect broadens the scope of communication and client base.

What are popular job titles related to Remote Multilingual Customer Service jobs in Rochester, NY?

For Remote Multilingual Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Multilingual Customer Service jobs in Rochester, NY look for?

The top searched job categories for Remote Multilingual Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Multilingual Customer Service jobs?

Cities near Rochester, NY with the most Remote Multilingual Customer Service job openings:

Remote Multilingual Customer Service jobs near you
Infographic showing various Remote Multilingual Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Service & Support Specialist I Bilingual

Cooper Companies

Victor, NY • On-site, Remote

$22/hr

Full-time

Posted 18 days ago

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

  • This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.). 
  • This is a full-time position with standard working hours of 10:30 a.m. to 7:00 p.m. ET, Monday through Friday.
     

Job Summary:

The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat channels. This role resolves inquiries, processes orders, provides product and account support, and creates positive customer experiences that strengthen customer loyalty and support the CooperVision brand.

Required

  • High school diploma or equivalent.
  • Minimum of 2 years of customer service experience; call center experience preferred.
  • Strong verbal and written communication skills with active listening abilities.
  • Bilingual in English and Spanish, with the ability to communicate effectively with customers in both languages, verbally and in writing.
  • Excellent problem-solving, organizational, and multitasking skills.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Ability to learn and navigate multiple software systems and technologies.
  • Ability to thrive in a fast-paced, customer-focused environment.

Preferred

  • Experience with Salesforce and/or ERP order management systems.
  • Knowledge of the eye care, healthcare, or medical device industry.
  • Associate's or Bachelor's degree.
  • Work Environment
  • Hybrid or remote work environment aligned with company standards.
  • Prolonged periods of sitting and computer work, including frequent use of a telephone and multiple software applications.
  • Must comply with company procedures, quality standards, and regulatory requirements.
  • Must reside within 50 miles of the Victor, NY office.
  • Flexibility to work additional hours as business needs require.

Why Join Us?

Join a team dedicated to delivering exceptional customer experiences every day. You'll play a key role in supporting our customers, collaborating across the organization, and contributing to a culture built on service excellence, accountability, and teamwork.

For U.S. locations that require disclosure of compensation, the pay for this role is $22/hour and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-AK1

  • Deliver timely, accurate, and professional customer support across multiple communication channels.
  • Resolve customer inquiries and issues using a first-contact resolution approach whenever possible.
  • Process orders and maintain accurate customer information within ERP and customer management systems.
  • Provide support on products, pricing, promotions, account updates, and order status.
  • Meet established productivity, quality, and customer experience goals.
  • Collaborate with cross-functional teams to identify solutions and ensure customer needs are met.
  • Maintain knowledge of products, services, policies, and procedures to effectively support customers.
  • Demonstrate professionalism, accountability, teamwork, and a customer-first mindset.
  • Support evolving business priorities by taking on additional responsibilities and projects as needed.

Apply