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Remote Multilingual Customer Service Jobs in Rochester, NY

Honeywell

Field Service Engineer I

Pittsford, NY · On-site +1

$29.71 - $37.12/hr

As a Field Service Engineer, you will provide first-line technical support to our partners (VARs ... a Remote work schedule. KEY RESPONSIBILITIES * Customer Focus - Handling inbound cases through ...

New

Honeywell

Field Service Engineer I

Pittsford, NY · On-site +1

$29.71 - $37.12/hr

As a Field Service Engineer, you will provide first-line technical support to our partners (VARs ... a Remote work schedule. KEY RESPONSIBILITIES * Customer Focus - Handling inbound cases through ...

New

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or ...

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Remote Multilingual Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote multilingual customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote multilingual customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Multilingual Customer Service representative, and why are they important?

To thrive as a Remote Multilingual Customer Service representative, you need fluency in multiple languages, strong problem-solving abilities, and a background in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and communication tools like Zendesk or Salesforce is typically required. Exceptional active listening, cultural sensitivity, and clear written and verbal communication skills help you stand out in this role. These competencies ensure effective support for diverse customers, enhance satisfaction, and contribute to a company's global reputation.

How do remote multilingual customer service representatives typically handle communication challenges across different languages and time zones?

Remote multilingual customer service representatives often use a combination of translation tools, language training, and clear documentation to effectively communicate with customers from diverse linguistic backgrounds. They must be adaptable to various time zones, which may require flexible scheduling or shift work. Collaboration with team members and supervisors is usually facilitated through virtual meetings and shared online platforms, ensuring smooth workflow and knowledge sharing. This environment fosters strong communication skills and can open pathways to leadership or quality assurance roles within customer service teams.

What is the difference between Remote Multilingual Customer Service vs Remote Customer Support?

AspectRemote Multilingual Customer ServiceRemote Customer Support
Required CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome-based, online communication with customers in multiple languagesHome-based, online or phone support for general customer inquiries
Employer & Industry UsageRetail, tech, travel, and service industries with international clientsRetail, tech, telecom, and service sectors serving local and national customers

Remote Multilingual Customer Service involves assisting international customers in multiple languages, often requiring language certifications. Remote Customer Support typically focuses on resolving product or service issues in a single language. Both roles are home-based and essential for customer satisfaction, but the multilingual aspect broadens the scope of communication and client base.

What is a Remote Multilingual Customer Service job?

A Remote Multilingual Customer Service job involves assisting customers from various regions and backgrounds in multiple languages, all while working from a remote location. Employees in this role handle inquiries, provide support, and resolve issues via phone, email, chat, or other digital channels. These positions require strong communication skills in two or more languages and the ability to adapt to different cultural expectations. Remote Multilingual Customer Service representatives are essential for companies that serve global markets, as they help bridge language barriers and deliver high-quality support.
What are the most commonly searched types of Multilingual Customer Service jobs in Rochester, NY? The most popular types of Multilingual Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Multilingual Customer Service jobs in Rochester, NY? For Remote Multilingual Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Multilingual Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Multilingual Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Multilingual Customer Service jobs? Cities near Rochester, NY with the most Remote Multilingual Customer Service job openings:
Remote Multilingual Customer Service jobs near you
Infographic showing various Remote Multilingual Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Clm Resltion Rep III, Hosp/Prv

Clm Resltion Rep III, Hosp/Prv

University of Rochester

Rochester, NY • Remote

$20.30 - $27.41/hr

Full-time

Re-posted 8 days ago

University Of Rochester rating

8.4

Company rating: 8.4 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

81st of 555 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910402 United Business Office

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
The Claims Resolution Representative III is responsible for working across the professional fee organization, handling follow-up activities designed to bring all open accounts receivable to successful closure. Responsible for effective claims follow-up on complex, multi-faceted accounts to obtain maximum revenue collection and closure. Responsibilities include, but are not limited to, independent research, claim correction and resubmission, handling payer specific appeal process taking timely and routine action to resolve unpaid claims. The Claims Resolution Representative III reports to Accounts Receivable Management.

ESSENTIAL FUNCTIONS

With general direction of the Manager/Supervisor/Lead:

40% Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable, making any corrections in the professional billing system necessary to ensure balance resolution for all assigned URMFG physician services.

25% Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections received thru daily electronic and claims submission, etc.

  • Research claims, identify problems, and take appropriate action to assure claim resolution.

20% Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner.

  • Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing.
  • Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims.
  • Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies.

10% Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding.

  • Escalates system issues preventing claims submission and follow-up for review and resolution.

5% Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ's to identify opportunities for improvement in clean claims rate.

May perform other duties as assigned.


QUALIFICATIONS

Required:

  • Associate degree and 2 years of related relevant experience; or equivalent combination of education and/or experience
  • Excellent problem-solving skills
  • Excellent communication skills
  • Excellent customer service skills

Preferred:

  • Strong working knowledge of the professional billing software applications
  • Ability to type 25 wpm.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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