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Starbucks Customer Service Remote Jobs in Rochester, NY

HMG Careers

Remote Sales and Service Advisor

Piffard, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Starbucks Customer Service Remote information

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$9

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$26

How much do starbucks customer service remote jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for starbucks customer service remote in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

Does Starbucks hire remote workers?

Starbucks Customer Service roles are typically in-store positions, but the company has occasionally offered remote customer service jobs, especially for corporate or support functions. These remote roles usually require strong communication skills and familiarity with digital tools, and availability may vary based on company needs and location.

What does a typical workday look like for a Starbucks Customer Service Remote?

A typical day in this role involves handling customer inquiries and resolving issues via phone, email, or chat while working from a home office. You’ll assist customers with questions about Starbucks products, store locations, rewards programs, and online orders, documenting interactions in the company’s support system. While most of your tasks are completed independently, you’ll regularly collaborate with team leads and other departments to resolve escalated concerns and meet customer satisfaction goals. This structure provides a clear routine but also requires adaptability to address a variety of customer needs each day. As part of a supportive virtual team, you’ll participate in ongoing training and team meetings to stay connected and informed.

What are the key skills and qualifications needed to thrive in the Starbucks Customer Service Remote position?

To thrive as a Starbucks Customer Service Remote representative, you need strong interpersonal communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with call center software, CRM platforms, and Starbucks-specific systems is commonly required, though most employers provide on-the-job training. Outstanding candidates demonstrate empathy, patience, and a positive attitude when assisting customers remotely. These skills ensure high-quality, consistent service delivery and help maintain Starbucks’ reputation for exceptional customer experiences even in a virtual environment.

What is a Starbucks Customer Service Remote?

A Starbucks Customer Service Remote job involves assisting customers with inquiries, orders, rewards programs, and resolving issues through phone, chat, or email from a remote location. Employees provide high-quality customer support while upholding Starbucks' brand values. This role typically requires strong communication skills, problem-solving abilities, and a reliable internet connection.

What are the most commonly searched types of Starbucks Customer Service jobs in Rochester, NY? The most popular types of Starbucks Customer Service jobs in Rochester, NY are:
What job categories do people searching Starbucks Customer Service Remote jobs in Rochester, NY look for? The top searched job categories for Starbucks Customer Service Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Starbucks Customer Service Remote jobs? Cities near Rochester, NY with the most Starbucks Customer Service Remote job openings:
Starbucks Customer Service Remote jobs near you
Infographic showing various Starbucks Customer Service Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 4 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply