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Remote Verizon Wireless Customer Service Representative Jobs in Rochester, NY

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

ZOLL Medical

Patient Service Representative

Rochester, NY · Remote

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ConServe

Customer Service Associate

Fairport, NY · Remote

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ...

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Remote Verizon Wireless Customer Service Representative information

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$26

How much do remote verizon wireless customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote verizon wireless customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Verizon Wireless Customer Service Representative, and why are they important?

To thrive as a Remote Verizon Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, empathy, and adaptability help you deliver excellent customer experiences and handle challenging interactions effectively. These skills are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting Verizon's reputation in a remote work environment.

What are some common challenges faced by Remote Verizon Wireless Customer Service Representatives, and how can they be addressed?

Remote Verizon Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and maintaining effective communication without in-person team support. To address these, it’s essential to stay organized, make full use of internal knowledge bases, and proactively reach out to supervisors or team chats for guidance. The company typically provides comprehensive training and ongoing support to help representatives succeed in a remote environment, including virtual team meetings and access to online resources.

What does a Remote Verizon Wireless Customer Service Representative do?

A Remote Verizon Wireless Customer Service Representative assists customers with inquiries, billing issues, technical support, and account management, all from a remote location such as their home. They communicate with customers via phone, chat, or email to resolve problems, answer questions about Verizon’s products and services, and ensure a positive customer experience. Representatives are trained to handle a variety of situations, including troubleshooting devices and explaining service plans. This role requires strong communication skills, patience, and the ability to work independently while adhering to company policies.

What is the difference between Remote Verizon Wireless Customer Service Representative vs Remote Telesales Agent?

AspectRemote Verizon Wireless Customer Service RepresentativeRemote Telesales Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentHome-based customer support for wireless servicesHome-based sales calls for wireless products
Employer & IndustryVerizon Wireless, telecommunicationsTelecom companies, sales-focused roles

Both roles are remote positions within the telecommunications industry, requiring similar credentials. The main difference is that Customer Service Representatives focus on assisting customers with service issues, while Telesales Agents concentrate on selling products and services. Understanding these distinctions helps job seekers choose the role that best fits their skills and career goals.

What are popular job titles related to Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY? For Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Verizon Wireless Customer Service Representative jobs? Cities near Rochester, NY with the most Remote Verizon Wireless Customer Service Representative job openings:
Remote Verizon Wireless Customer Service Representative jobs near you
Infographic showing various Remote Verizon Wireless Customer Service Representative job openings in Rochester, NY as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Service Representative

Customer Service Representative

Kelly Services

West Henrietta, NY • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Finding a Hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative (Call Center) to work at a premier client in Henrietta, NY 14586.
Pay rate and Shift:
  • Job Duration: 2+ Months (Temp to Hire)
  • Shift:  Mon to Sat Hybrid (1 day remote) (1st Shift)
  • Pay: Starting at $18/hour based on experience
Job Summary:
  • We are seeking a customer-focused and detail-oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
  • This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability.
  • This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
Key Responsibilities:
  • Handle inbound and outbound customer interactions via phone, email, and chat
  • Resolve customer inquiries, issues, and escalations in a timely and professional manner
  • Utilize internal systems and tools to research, document, and resolve customer concerns
  • Maintain accurate records of customer interactions and transactions
  • Meet and exceed key performance metrics (KPIs), including:
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT/NPS)
  • Call Quality & Attendance
  • Follow established procedures, scripts, and compliance guidelines
  • Collaborate with internal teams to resolve complex customer issues
  • Prioritize workload effectively while handling highvolume requests across multiple channels
Qualifications and Experience:
  • Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
  • At least 1+ year of call center experience preferred
  • Minimum 1 year tenure in each of the last 3 roles (mandatory)
  • Proven ability to meet or exceed KPIs/metrics
  • Strong communication skills (verbal & written)
  • Ability to multitask and manage time effectively
  • Comfortable working in a fast-paced, high-volume environment
  • Must be located within commutable distance to the site
  • Must be flexible to work rotational shifts, including evenings and weekends based on business needs
  • Comfortable working under a strict attendance and performance policy
Technical Skills:
  • Experience with customer service technologies, such as:
  • MS Office (Word, Excel, Outlook)
  • CRM tools (Salesforce, Zoho, Freshdesk, etc.)
  • Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
  • Ability to quickly learn new systems and tools
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Customer Service Representative (Call Center) today!
#P3
#CB
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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