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Remote Verizon Wireless Customer Service Representative Jobs in Rochester, NY

HMG Careers

Remote Customer Service and Sales

Rochester, NY · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Paychex

Service Representative

Rochester, NY · On-site +1

$14.71 - $27.32/hr

  • Medical

  • Retirement

  • PTO

... service for one or more Paychex products ... Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ...

New

Paychex

Service Representative - Time and Attendance

Rochester, NY · On-site +1

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

Customer Service - Preferred * Communication - Preferred * Multitasking - Preferred * Troubleshooting (Problem Solving) - Preferred * Problem Solving - Preferred * Call Center Experience - Preferred

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All JobsVerizon Wireless Customer Service Representative JobsRemote Verizon Wireless Customer Service Representative JobsRemote Verizon Wireless Customer Service Representative Jobs in Rochester, NY

Remote Verizon Wireless Customer Service Representative information

See Rochester, NY salary details

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How much do remote verizon wireless customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote verizon wireless customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a Remote Verizon Wireless Customer Service Representative do?

A Remote Verizon Wireless Customer Service Representative assists customers with inquiries, billing issues, technical support, and account management, all from a remote location such as their home. They communicate with customers via phone, chat, or email to resolve problems, answer questions about Verizon’s products and services, and ensure a positive customer experience. Representatives are trained to handle a variety of situations, including troubleshooting devices and explaining service plans. This role requires strong communication skills, patience, and the ability to work independently while adhering to company policies.

What are the key skills and qualifications needed to thrive as a Remote Verizon Wireless Customer Service Representative?

To thrive as a Remote Verizon Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, empathy, and adaptability help you deliver excellent customer experiences and handle challenging interactions effectively. These skills are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting Verizon's reputation in a remote work environment.

What are some common challenges faced by Remote Verizon Wireless Customer Service Representatives, and how can they be addressed?

Remote Verizon Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and maintaining effective communication without in-person team support. To address these, it’s essential to stay organized, make full use of internal knowledge bases, and proactively reach out to supervisors or team chats for guidance. The company typically provides comprehensive training and ongoing support to help representatives succeed in a remote environment, including virtual team meetings and access to online resources.

What is the difference between Remote Verizon Wireless Customer Service Representative vs Remote Telesales Agent?

AspectRemote Verizon Wireless Customer Service RepresentativeRemote Telesales Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentHome-based customer support for wireless servicesHome-based sales calls for wireless products
Employer & IndustryVerizon Wireless, telecommunicationsTelecom companies, sales-focused roles

Both roles are remote positions within the telecommunications industry, requiring similar credentials. The main difference is that Customer Service Representatives focus on assisting customers with service issues, while Telesales Agents concentrate on selling products and services. Understanding these distinctions helps job seekers choose the role that best fits their skills and career goals.

What are popular job titles related to Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY?

For Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Verizon Wireless Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Verizon Wireless Customer Service Representative jobs?

Cities near Rochester, NY with the most Remote Verizon Wireless Customer Service Representative job openings:

Remote Verizon Wireless Customer Service Representative jobs near you
Infographic showing various Remote Verizon Wireless Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 15 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply