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Starbucks Customer Service Jobs (NOW HIRING)

Macy's

Manager, Starbucks - Perimeter

Atlanta, GA · On-site

$46K - $78K/yr

Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations. * Ensure consistent preparation, presentation, and merchandising of all food ...

Macy's

Manager, Starbucks - Perimeter

Dunwoody, GA · On-site

$46K - $78K/yr

Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations. * Ensure consistent preparation, presentation, and merchandising of all food ...

Macy's

Manager, Starbucks - Memorial City

Houston, TX · On-site

$49K - $82K/yr

Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations. * Ensure consistent preparation, presentation, and merchandising of all food ...

Macy's

Manager, Starbucks - Memorial City

Houston, TX

$49K - $82K/yr

Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations. * Ensure consistent preparation, presentation, and merchandising of all food ...

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How much do starbucks customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for starbucks customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Starbucks pay $20 an hour?

Starbucks customer service roles typically pay around the minimum wage or slightly above, with pay rates varying by location and experience. As of 2023, most positions do not offer $20 an hour, but some experienced or supervisory roles may approach or exceed that amount depending on the region. Benefits and scheduling can also influence overall compensation.

How difficult is it to get hired at Starbucks?

Getting hired as a Starbucks customer service associate typically involves submitting an application online or in-store, followed by an interview. The hiring process is competitive but often favors candidates with good communication skills, a positive attitude, and availability for flexible hours. Having previous customer service experience can improve chances of being hired.

Does Starbucks pay $30 an hour?

Starbucks customer service roles typically pay less than $30 an hour, with average wages around minimum wage or slightly above, depending on location and experience. Higher-paying positions or specialized roles may offer increased compensation, but $30 an hour is uncommon for standard customer service jobs at Starbucks.

What jobs at Starbucks pay the most?

At Starbucks, the highest-paying roles are typically store managers and district managers, who oversee multiple locations and have increased responsibilities. These positions often offer higher salaries, bonuses, and benefits compared to baristas or shift supervisors, and they usually require leadership skills and experience in retail management.

What are some common challenges faced by Starbucks Customer Service team members, and how can they be managed?

Starbucks Customer Service team members often encounter high volumes of customers during peak hours, which can be challenging to manage while maintaining friendly and accurate service. Balancing multiple orders, adapting to sudden changes, and handling customer concerns require strong organizational and communication skills. Most team members find that staying positive, working collaboratively with coworkers, and being proactive in problem-solving helps them succeed in these situations. Starbucks provides comprehensive training and support, ensuring employees feel prepared to handle busy shifts and deliver outstanding customer service.

What are the key skills and qualifications needed to thrive in the Starbucks Customer Service position, and why are they important?

To excel in Starbucks Customer Service, you need strong interpersonal skills, basic math ability, and familiarity with food safety guidelines, usually supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems and knowledge of Starbucks recipes and product standards are commonly required. Exceptional teamwork, multitasking, and conflict resolution skills help individuals stand out in a busy café environment. These abilities ensure excellent customer experiences and efficient store operations in a fast-paced setting.

What is a Starbucks Customer Service job?

A Starbucks Customer Service job involves assisting customers with their inquiries, resolving complaints, and ensuring a positive experience at the store or through customer support channels. Employees in this role handle orders, process payments, and provide product recommendations. They are responsible for maintaining Starbucks' customer service standards by being friendly, efficient, and knowledgeable about menu items. Additionally, they may assist with store operations, including restocking and cleaning. Strong communication and problem-solving skills are essential for this role.

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What cities are hiring for Starbucks Customer Service jobs? Cities with the most Starbucks Customer Service job openings:
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Starbucks Customer Service jobs near you
Infographic showing various Starbucks Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Manager, Starbucks - Perimeter

Manager, Starbucks - Perimeter

Macy's

Atlanta, GA • On-site

$46K - $78K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 836 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description

Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy's. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy's Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy's leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.
What You Will Do
  • Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy's Foods Division, and Health Department standards.
  • Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.
  • Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy's service expectations.
  • Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
  • Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
  • Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.
  • Review financial reports and take appropriate action to meet sales, expense, and profit goals.
  • Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
  • Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
  • Build strong partnerships with Macy's leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.
  • Serve as a role model in professionalism, appearance, communication, and alignment with company values.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need
Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.
Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.
Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.
Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.
Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.
Who You Are
  • Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred.
  • Must be ServSafe certified or have food handler permit as required by state or local health department.
  • Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.
  • This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

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Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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